House Hunting during quarantine
USAG Humphreys Housing Division Yi, So-yong, assists Chief Warrant Officer 4 Bong Seok Kim, Eighth Army Headquarters and Headquarters Battalion Counterintelligence, and his family with their new housing lease Sept. 25. During the 14 days quarantine, Kim started his in-processing process virtually using the 19th HRC QR code. (Photo Credit: Maria Gallegos) VIEW ORIGINAL

CAMP HUMPHREYS, Republic of Korea -- The United States Army Garrison Humphreys Housing Office, in coordination with 19th Human Resources Company, developed a new process for incoming personnel to begin their house hunting while in the 14-day mandatory quarantine here.

Upon arrival, personnel are provided a QR code that allows them to conduct virtual in-processing. Using their electronic devices, they are able to access the site where they will find the housing welcome video, an information sheet and a fillable application.

All incoming personnel can submit their housing application, with a copy of their orders, to the Housing Office via email.  Within 48 hours, the Housing Office will notify each individual and advise them of their housing option and availability, whether on or off post.

“The stress of moving abroad is hard enough,” said Chief Warrant Officer 4 Bong Seok Kim, recently assigned to Eighth Army Headquarters and Headquarters Battalion Counterintelligence. “It was a real help getting things started during my time in quarantine, especially the house hunting search to get my family into a home as quickly as possible.”

For those selected to reside on post, housing provides general information about living in the Army Family Housing quarters. Those authorized to reside off post receive a list of registered realtors, with contact information. This allows incoming personnel to select and work with a realtor while still on quarantine.

“Housing is critical to a service member’s experience in a new assignment,” said Marcia Flowers, the Housing Office chief. “It is very important to me that they have a positive experience here, even with the complications of quarantine.”

Not all of the housing assignment process can be done online. Within two working days of release from quarantine, all command-sponsored and unaccompanied service members (E-7 and above) must attend a housing assignment briefing. Briefings are conducted every duty day, at 2 p.m., except the second Thursday of each month.

This system was launched in March. Since then, it has helped thousands of incoming personnel and their families jump start the housing process.

“I am thrilled that this service has been so well received,” Flowers said. “We are here to serve, and we will continue to evaluate our systems to better serve our customers during this difficult time.”