Providing Compassionate Care to Fort Detrick Community

By: Jeff L. Logan and Anna L. Walsh

Ms. Offutt consults review patient's record with her team
(Photo Credit: Anna L. Walsh) VIEW ORIGINAL

Ms. Heather Offutt is a Physician Assistant (PA) and Primary Care Manager (PCM) in the Patient Centered Medical Home (PCMH) at Barquist Army Health Clinic (BAHC), Fort Detrick, MD.

With more than 1,230 patients in her enrolled panel, Ms. Offutt provides compassionate and quality care on a daily basis.

Offutt was recently nominated by her peers and PCMH Team and recognized as the Employee of the Quarter for the 3rd Quarter FY 20.

Offutt's significant contributions consistently go above and beyond her normal duties. Despite having to meet her requirements as the sole PA for the clinic (on-line CMEs, maintaining certifications), Ms. Offutt finds time to volunteer and assist Barquist team members.

In support of the National Guard operation, Ms. Offutt volunteered and assisted in planning of the screening, tracking, and reporting process of over 40 National Guard Service Members’ specimen results within 48-hours.

When not seeing patients, Ms. Offutt can often be found running pharmacy prescriptions to patients. Her relentless energy is witnessed throughout the clinic as she often accumulates over 15,000 steps in 8 hours demonstrating her commitment to the organization and the beneficiaries in which she serves.

Her attitude and ownership of her responsibilities is exemplary, and her mentorship and guidance to her team is apparent in her every day interactions. Furthermore, she is a valuable member of the Barquist Social Committee.

Ms. Offutt has turned the new norm into a positive working milieu while servicing thousands of beneficiaries tirelessly. She constantly looks for improvements and actively serves as a role model for others to emulate while placing the needs of others in front of her own.

She is truly a one of a kind provider! She uses teamwork to improve all aspects of care and assisted with resource utilization during the hand sanitizer shortage to extend the use of available supplies.

Her untiring efforts doesn’t go unnoticed, as she continues to receive top Joint Outpatient Experience Survey (JOES) scores from her patients.

Ms. Offutt sets the example; treats every staff member and beneficiary with dignity, while earning everyone's trust and respect. She is a one-of-a-kind team player!