MADIGAN ARMY MEDICAL CENTER, Joint Base Lewis-McChord, Wash. -- Recently, we learned that one of our staff members who was exposed in the community was diagnosed with COVID-19. To ensure the safety of staff and patients, all of the staff members who came in contact with the COVID-19 positive employee, both directly or indirectly, were immediately screened for COVID-19 and are currently under quarantine. This has had a significant impact on a number of our clinical areas, especially our pharmacy.
We want to reassure all of our patients that Madigan has extensive processes in place to include cleaning and sanitizing surfaces and other items that patients and staff may come in contact with, mandatory face-coverings, and utilizing the Drive-Thru as the sole point-of-service to dispense medication, that significantly reduces the risk of a staff member transmitting the virus to a patient.
As a result of the recent events, pharmacy hours have been temporarily curtailed in response. Madigan takes the safety of our patients very seriously. We understand this is a trying time for everyone during this unprecedented pandemic and we understand the abrupt changes in our Main Outpatient Drive-Thru Pharmacy hours along with the extended wait-times have been extremely frustrating for our patients.
We ask for your understanding and urge our patients and the entire JBLM community to continue to follow the CDC’s recommended COVID-19 prevention guidance: social distancing, proper hand-hygiene, covering coughs and sneezes, staying home if you are sick, and wearing a cloth mask when in public around others are all things we can do to help stop the spread and to protect ourselves, our families and our community.
Main Outpatient Drive Thru Pharmacy Hours Changes
Operating hours effective Monday, August 10: Monday - Friday: 6 a.m. - 3 p.m. Saturday: 7 a.m. - 4 p.m.
Although the Drive-Thru Pharmacy will not be open on Sunday moving forward. The Drive-Thru will be open Sunday (August 9th) to help meet our patients’ needs from 7 a.m. – 11 a.m.
The wait times Friday and Saturday are expected to be several hours long. The Madigan Drive-Thru Pharmacy is least busy on Monday and Tuesday. If possible, visiting those days may be best. Below are alternatives to using Madigan’s Outpatient Pharmacy.
How to Transfer Prescriptions to a Retail Pharmacy:
If you have ongoing/long-term, chronic medication prescriptions currently being filled at the Madigan Main Outpatient Pharmacy, and want to avoid extended wait times, see your options below to fill your prescriptions:
You can request to TRANSFER OUT your prescriptions to one of the following:
• Retail pharmacy of your choice (except CVS). A nominal copay may apply. Visit this website to determine if a copay exists (active duty generally exempt) for your medication: https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch
• You can fill any chronic (long-term) medication at the retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing: https://militaryrx.express-scripts.com/price-medication.
• If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
• Our patients can also transfer chronic (long-term) prescriptions to mail order home delivery. For more information about home delivery for your medications, visit: https://www.mamc.health.mil/patients/express-scripts.aspx
We apologize for any inconvenience or hardship the recent changes in operating hours and wait-times have caused our patients who utilize our Main Outpatient Pharmacy Drive-Thru. As the scope and impact of COVID-19 continues to evolve, Madigan is committed to providing the best possible care, while adapting to ensure the health and safety of our patients, staff, and the JBLM community during this pandemic. We will continue to post the latest updates on the Madigan Facebook page and website listed below. Stay vigilant, stay safe and stay well: Care with Compassion.
Madigan’s Social Media Links: