MADIGAN ARMY MEDICAL CENTER, Joint Base Lewis-McChord, Wash.– Madigan Army Medical Center’s Department of Internal Medicine would like to express our deepest gratitude to you for doing your part to keep yourself and others in our communities safe. By staying home as much as possible, practicing social distancing and performing diligent hand hygiene, you are keeping our communities healthy and saving lives. We appreciate your continued patience while we all adapt to a "new normal" and strive to meet your healthcare needs while keeping all of our patients safe.Expanding Virtual & Telehealth AppointmentsAs Madigan’s Department of Internal Medicine has reduced routine in-person appointments to limit possible exposure of both patients and staff to COVID-19, telehealth options are being implemented and expanded. Depending on your needs, a telephone appointment with your provider may be booked as an alternative to a traditional in-person appointment.Moving forward, once it's deemed safe to do so, clinics will gradually begin to reopen doors in phases. That means more face-to-face encounters, and routine labs and imaging will be available on a case-by-case basis.MHS GENESIS Patient Portal: Staying Connected   We strongly encourage our patients to sign up for the MHS Genesis Patient Portal. The portal provides access to your health record and contains your most current medical and dental information via a secure website. As Madigan and its outlying clinics are booking more virtual care appointments, this will help you and your care team manage many of your healthcare needs remotely.Much like email is sent between parties, messages and requests you send your provider and care team are received in their message center inbox and are associated with your specific electronic health record within MHS GENESIS, making it easier to address your concern and respond much faster. Unlike using the phone, the portal is always accessible 24/7 every day. To register for and access the portal, please visit: Health ResourcesIf you feel it would be helpful to speak with a Behavioral Health Consultant (BHC) for additional support, please call the clinic at (253-968-2462) during business hours to schedule a phone visit (you do not have to come into the clinic). The BHC can help you develop a personalized self-care plan to manage your distress and provide more ideas about how to manage anxiety, depression, poor sleep, or even physical pain.If you are in an emergency situation and you feel unsafe, please call 9-1-1 or go to an Emergency Room for care.The Suicide Prevention Lifeline is available 24/7 at 800-273-8255 (TALK).Do you like free apps? Try The Virtual Hope Box, Mindfulness Coach and/or COVID Coach apps. They have tools to help you engage in meaningful relaxation/stress management.The National Alliance on Mental Illness (NAMI), the Substance Abuse and Mental Health Services Administration (SAMHSA), and the U.S. Department of Veterans Affairs have online resources available to you. NAMI has resources for online support groups that may be especially helpful during this time.Resources and links:NAMI:;NAMI HelpLine: 800-950-6264 (Monday through Friday 10 a.m. to 6 p.m. EST)SAMHSA: 1-877-726-4727;; https://store.samhsa.govCOVID Coach App:;Veteran’s Crisis Line: (24/7) 1-800-273-8255 (TALK)Madigan IMC Webpage:’s Social Media Links:Madigan’s’s’s’s’s