Like every other medical treatment facility, Raymond W. Bliss Army Health Center at Fort Huachuca, Ariz., screens all its visitors for COVID-19. Every morning, Soldiers greet all arrivals, including employees, at the door with the most up-to-date screening questions before allowing anyone entrance into the clinic.
Spc. Cynthia A. Herrera, one of the screeners, made it a point to greet everyone with a smile, including RWBAHC team member, Stephen C. Derrick, works in Patient Administration, and is hearing impaired. This made asking the screening questions difficult.
“Every morning we would greet and screen our team members, as instructed;” Herrera said, “however, we struggled to communicate with our hearing impaired team member. Each morning we would greet him with a smile and a wave, but couldn’t ask the screening questions appropriately. With the severity of everything going on, we couldn’t continue to let him go by without being properly screened.”
“Everyone tries to communicate the best they can, and it’s very nice that they make an effort. Oh, I would love to be able to talk more freely if more people knew how to sign,” said Derrick.
Herrera decided to do something about the problem.
“I became motivated to learn the screening questions to not only screen appropriately, but to ensure he felt like he was a part of the team,” Herrera explained. “I watched a lot of COVID-19 news casts in ASL [American Sign Language] that were uploaded on YouTube, which were way too fast for me to learn from. I then kept looking up ‘how to sign’ and kept watching videos on the ASL video dictionary. Once I knew how to sign the questions, I took some time practicing them. Shortly after, I realized I needed to know how to interpret his possible responses and what actions needed to be taken if he said ‘yes.’ Like with anything new, I was very nervous that I would sign something incorrectly that could possibly offend him. I just kept practicing for a couple of days until I felt comfortable communicating with him.”
She chose Friday, April 10, to try to sign the screening questions to Derrick. Derrick said he was very surprised by her greeting and questions in sign language that morning.
“Mr. Derrick smiled and repeatedly thanked me. It was later brought to my attention that he walked away with tears of joy,” Herrera said.
Capt. Gary “Chris” Piontek, Company Commander was glad to hear the about the compassion and initiative one of his Soldiers displayed.
“I learned that Spc. Herrera had taught herself the screening questions in sign language the morning of April 10. Her NCO, Sgt. 1st Class [James] Van Sickle, stopped me as I was walking down the hallway and informed me that another civilian team member witnessed it and came to tell him earlier. The first person I told afterward was my wife. I told her that I pretty much had a “proud dad” moment and that it made my heart happy,” Piontek said.
Piontek told the command team about the situation.
“They were all equally impressed, and it immediately brought smiles to their faces,” he said.
Lt. Col. Wendy Gray, RWBAHC Commander, shared this story with Maj. Gen Laura Potter, Commanding General, Fort Huachuca.
“I believe this type of behavior needs to be highlighted and awarded because it is truly what makes this organization great and makes a team and a family,” Gray explained.
Potter presented Herrera with a coin and her thanks. “When I heard about this story, it really warmed my heart,” Potter said.
Not the type to rest on her accolades, now that Herrera identified a need within her team, she decided to continue teach herself sign language and improve on her knowledge.
“Since learning to sign the screening questions, I have learned common phrases, like ‘how are you’ and ‘have a good day,’ so that I would be able to use [them] in passing our team member.”
“It [learning ASL] showed initiative and made a lasting impact," Piontek explained. "One can become complacent very easily when manning the screening table day-in and day-out. It was refreshing to see that she chose to spend her “down-time” in a productive manner that would improve the quality of life for other people,” he continued. “Her initiative, selflessness, and compassion has shown that she has the potential to be a great leader in the future.”