Installation leaders on Fort Stewart held the quarterly town hall Tuesday at the Main Post Chapel on Fort Stewart to provide information regarding efforts to provide quality housing to on-post residents.
About 40 individuals attended the event with another 400 following on the Facebook Live broadcast, https://www.facebook.com/FortStewartHunterArmyAirfield.
Fort Stewart-Hunter Army Airfield garrison commander Col. Bryan Logan addressed recent activities the installation and Balfour Beatty had made in response to the CEL and Associates housing survey feedback.
He said thanks to the feedback they identified three areas of interest from the first survey - appliances, landscaping and playgrounds. He said broken appliances needing replacement would be replaced with new appliances. He added before new residents move into a house, inspections will identify sub-standard appliances and upgrade them with the new appliances.
He said the survey identified a need for landscaping such as grass cutters, sidewalk and flower bed maintenance - especially with spring approaching.
He said prior to turning over a residence to a new resident, inspections would be made by BBC and RCI, with another 5% having follow-on inspections by the garrison command to ensure quality control. He said even after residents accept the residence, they can raise concerns. He said additional inspectors were hired to help, with will reduce the impact during PCS season.
Logan said the third area of concern identified was recreational areas. He said some of the legacy playgrounds had safety concerns. He said part of the solution was replacing the legacy playgrounds by the end of 2020. He said they also plan on re-mulching and pressure washing the existing recreation areas.
Logan said living on-post requires residents to be good neighbors and to abide by regulations and policies. He said they didn't want BBC to keep sending warnings - so the installation will involve the chain of command as part of an overwatch program.
"We are going to start enforcing the standards," Logan said. "Three strikes and your off-post. So, failure to adhere to the residence standards and guidelines list ed with BBC results in those strikes. But we want to avoid that. We want to keep our Families here. So we always start with the chain of command for enforcement."
He said there are resources to help. He said if your service member is deployed and you need help mowing your grass, BBC has grass cutters on hand. Just initiate a work order.
Fort Stewart Family Homes community manager Cheryl Sutton followed the garrison commander and provided information about BBC efforts to improve the quality of living on Fort Stewart.
She noted additional staff has been hired, and promoted the BBC app, Rent Café. She said the app could be used to initiate work orders, track them, or learn about housing events and activities.
Community members were reminded the work order process has three categories: routine work orders, responded to within 48 hours; urgent work orders, within four hours, and emergencies, within 30 minutes.
The work order management number at Fort Stewart is 408-2467. The 24-hour maintenance number is 408-2466. The work order management and maintenance number at Hunter is 459-2147. Hunter Family Homes is 459-2133.
Community members are encouraged to contact their housing representatives first. If they feel something isn't being addressed by the local or regional levels, they have another venue. The hotline phone number is 767-5770. The email hotline is firstname.lastname@example.org.
Community members are reminded the Hunter Army Airfield Housing Town Hall is scheduled tonight at 6:30 p.m. at the Hunter Chapel.
Community members can attend or follow the Facebook Live broadcast at https://www.facebook.com/pg/HunterArmyAirfield.