FORT SHAFTER, Hawaii - Friends, family members and guests gathered at Palm Circle, here, June 16, for a change of command ceremony honoring the outgoing and incoming commanders of U.S. Army Garrison-Oahu (USAG-O).

Col. Mark Boussy passed command to Lt. Col. Richard Gledhill in front of a diverse crowd of military and civilian leaders at the gazebo, here.

"As a garrison commander, you're always receiving feedback whether it's asked for or not," began Col. Matthew Margotta, commander, U.S. Army Garrison-Hawaii (USAG-HI).

Margotta listed the many challenges a garrison commander faces on a daily basis, such as people asking for something to be fixed or responding to lists. He said commanders are never off duty; they are the focal point for contentious issues they often don't have control over.

"I don't say these things in a negative manner, because being a garrison commander is full of rewards. But to illustrate the challenges a commander must face," said Margotta, "Col. Boussy met every challenge to provide the best services and support to the communities, Soldiers and their families."

Boussy said he is most proud of working to improve the quality of life of Soldiers and family members, which included the expansion and renovation of the Fort Shafter gymnasium, expansion of the dining facility, and renovation of the Fort Shafter Flats physical training field and track area, to name just a few.

Boussy also worked closely with the Hawaii Department of Education to ensure the school needs of military children were being met in the community.

"Look around you, and you can see all the improvements in the communities that would not have happened without the dedication and efforts of Col. Boussy," Margotta explained, and then he thanked Boussy's wife, Sara. "You've touched the lives of many in the community."

Boussy, who had served as USAG-O commander since 2006, will move to the 94th Army Air and Missile Defense Command to serve as the deputy G-3.

As the new USAG-O commander, Gledhill will be responsible for the needs of 20,000 Soldiers and their 35,000 family members, at installations from Helemano Military Reservation to Fort DeRussy, and everything in between.

Gledhill recently served as the 4th Brigade Combat Team, 10th Mountain Division's Iraqi Security Forces coordinator in support of Operation Iraqi Freedom.

Having just come from a deployed environment, Gledhill said he understands the importance of taking care of families on garrison installations, and he is excited to meet the challenge.

"If our Soldiers downrange know their families are being taken care of at home, they can focus on the mission at hand," Gledhill said. "It's one less thing they have to worry about."

The incoming commander said he is looking forward to building teams and relationships and understanding between the staff and customers.

"Sometimes we're not on the same wavelength, and that's where communication really comes into play," Gledhill said, and then emphasized team follow-through.

"Do what you say you're going to do and achieve it to the highest standards of your ability," he said, and encouraged all to have pride in their work.

"We are here to support the warfighters and their families, so having pride will cause you to provide customer service at a high standard," he said.

Boussy provided words of advice to Gledhill.

"Very rarely will community members thank you or acknowledge your hard work and efforts," Boussy said, "but if you come to work every day looking to make things a little better and improve the quality of life for Soldiers and families, you can leave the office and sleep well, knowing you've made a difference."