QUESTION: Am I allowed to share news media articles?
ANSWER: Social media managers can share news media articles, but...

THINGS TO CONSIDER:

- Does it support your communication objective?
- Be careful of showing endorsement. If you share from one news source, you have to share articles from other reputable agencies.
- No paywalls. Don't use articles that force people to subscribe first.
- Is the source reliable and reputable?
- Does the article pertain to your organization?
- Is the article accurate?

QUESTION: Can I use copyrighted images, photos or videos?
ANSWER: Yes, however ...

- You have written permission: Copyrighted material may only be used with written permission from the owner (see AR 27-60, Intellectual Property). U.S. laws on copyright, primarily 17 U.S.C. 101, preserve, for the owner of copyrighted material, the benefits and earnings to be derived from the reproduction and distribution of such works.
- You must give credit to the original creator or authoring agency.
- You put your organization in a legal situation if you just cutout/cover up a company's watermark.
- Make sure that content is factual, hasn't been altered or manipulated.

Ask yourself, do you want your organization associated with the agency you're pulling content from?
Do your research before pulling and using content.


QUESTION: How do I grow my pages?
ANSWER: Just like anything else, you need to feed it and care for it. Your social media platforms need constant attention.

Things to consider when growing your platforms:

- Understand your communication objectives, research your audience, and make a plan!
- Give people a reason to follow you. Be interesting, engaging.
- It's NOT just about you. Respect your audience and their interests.
- Consistency and relevancy are vital.
- Video is king.
- It's not a billboard. If you're not engaging on your platforms then you're wasting your time with social media.
- Remember, quality over quantity


QUESTION: What platforms should I use?
ANSWER: Social media platforms are tools. Research the best tool for the job!

Things to consider:
- Who is your audience? What are they interested in and where do they get information?
- Budget, manpower and equipment.
- Consistent content.
- Can you provide the level of engagement to make it successful?
- How does the platforms fit with the others you run?
- Can you submit content to your higher headquarters?


QUESTION: How do I deal with trolls?
ANSWER: Things to consider when managing trolls!

- Establish a policy governing comments for consistent application, generally in the "About."
- Don't FEED THEM. Provoking you and others is what they want. Ignore.
- Redirect the comments and reaction.
- Comment on valuable comments.
- Hide the comments
- If comments go against your page's standards, you can delete and hide.
- Report violations of platform community standards.


QUESTION: Can I "boost" posts or buy ads on social media?
ANSWER: No, the only Army assets that are authorized to use money on social media ads are recruiting organizations and the Army Marketing Group.

QUESTION: What's the best type of content to use?
ANSWER: It's not about "what's the best type of content to use," but more about having a variety of content. Video is king on social media but you can't just always post videos.

Things to consider when creating content:

- Package your content to sell and compete!
- Optimize for viewing on mobile devices.
- Stop the scroll!
- Be consistent, timely and relevant.
- Use simple, clear writing to reach widest audience.
- Video is king, but keep them short.
- Engaging on posts boosts the reach.
Immersive, experiential and behind-the-scenes.

QUESTION: How can I get my leader to understand social media and the skills it takes to do it right?
ANSWER: Patience. Audiences now EXPECT leaders or influencers to be on social and directly engage with them.

Things to consider:

- Understand their communication objectives.
- Baby steps. Crawl, walk, run.
- Setup training sessions. They need to push the buttons!
- Schedule time to help them post/engage.
- Not all platforms are needed.
- Some leaders don't need social media. Give them a voice on the organization's platforms.


QUESTION: Video and graphics are important, but I don't have the skills or capabilities.
ANSWER: You can still be successful without video equipment.

Top social media production app:

- Canva
- Fastory
- Crello
- Captiona
- Story Slicer
- Adobe Premier Clips
- CutStory (for IG Stories)
- MuseCam
- VSCO
- Hyperlapse
- Adobe Spark
- FilmoraGo
- Vidlab
- Over
- Create

With today's technology, you don't need a lot of know-how to create captivating content. Raw and in-the-moment content does equally well, and sometimes better than refined videos.


QUESTION: How do we get the blue check mark (verified)?
ANSWER: Each platform has different requirements in obtaining a badge.

Facebook: Request a badge at https://www.facebook.com/help/media/ or contact a member of the social media team.

Twitter: Not accepting any public submissions for verification and have introduced new guidelines for the program.

Instagram: Right now, only some public figures, celebrities and brands have verified badges. It's not currently possible to request or purchase a verified badge.


QUESTION: Someone has created a fake account of my CG or other senior leaders
ANSWER: There's help yet. Report all impostors through the platforms where you encounter them

Things to consider when dealing with Impostors:

- Make sure you and your leaders have their security settings set to the max
- Get your senior leaders to register their accounts through the DOD registry
- Do daily or weekly Impostor searches for your leaders
- If you think you're a victim of a scam contact CID.

QUESTION: How often should I post?
ANSWER: That depends on you. Your posting strategy really depends on available resources and content, manning and your audience.

Things to consider when posting content:

- It's better to put nothing out over bad/uninteresting content.
- If you're posting the same content on multiple platforms, change up the language some.
- Metrics will tell you best times to post.
- Don't be afraid to test. (A-B testing).


QUESTION: What times should I post?
ANSWER: That depends on your audience. The best times to post are when your audience is active the most. So you're going to have to do your own analysis to see what your peak times are. Use your metrics! Also note, different types of content does better on different days and different times throughout the day. Research is your friend.


QUESTION: What's the biggest mistake to avoid?
ANSWER: While no matter how good you are, mistakes happen but the biggest mistake to avoid is rushing.

Take the time to create a strategy for your posts. Take your time to understand what you're posting and why you're posting it.

- Follow your SOP -- ALWAYS!
- 6 eyes rule.

QUESTION: How do you know if a post will be a good post?
ANSWER: You mostly want to provide your audience with what they want to see.

Things to consider:

- Is the post timely and relevant
- Is the post of something your audience wants to see or will respond to
- Does the post have a call to action or asks a question
- Is it done well
- What sets your post a part from others

QUESTION: How can I better collaborate and sync with Big Army on social media?
ANSWER: It's easier to coordinate efforts with the Army's Digital Media team. Each event will have specific criteria for content so contact us to discuss efforts. And while we know everyone is producing content, we just physically can't use it all.