U.S. ARMY GARRISON -- HUMPHREYS, PYEONGTAEK, KOREA -- A new, state-of-the-art medical facility on U.S. Army Garrison Humphreys set to open next month, the Brian D. Allgood Army Community Hospital (BDAACH) was recognized by its beneficiaries for providing a highly satisfactory hospital experience. BDAACH earned the highest 'Overall hospital rating' for the 3rd quarter of fiscal year 2019 with a score of 85.9% for TRICARE Inpatient Satisfaction Survey (TRISS).
"TRISS helps us see experiences through a patient's eyes. Through the survey results and comments, the staff can identify the most important part of the patients' hospital stay," said Sarah Chang, Patient Representative. "This helps us to better understand our beneficiaries' needs and, when necessary, to provide more detailed solutions to their problems."
Surpassing the TRISS benchmark of 73%, the organization's long-standing commitment to providing world-class, quality and safe healthcare to military service members, veterans and their families was proven steadfast even during a time of transition to U.S. Army Garrison-Humphreys.
A cross-section of clinical and administrative staff has been working together to minimize the impact on patient services during the expedited transition from U.S. Army Garrison Yongsan in Seoul to U.S. Army Garrison Humphreys in Pyeongtaek. While preparing for the opening of patient services in the new BDAACH, the staff has maintained the quality of care to beneficiaries in the legacy hospital at U.S. Army Garrison Yongsan.
"I am extremely proud of the team and would like to thank our beneficiaries for their invaluable feedback to help us to learn what areas we are excelling in and what areas we can improve," said Col. Andrew Landers, BDAACH Commander. "We are determined to safely complete this transition by 15 November while maintaining the same, high quality, compassionate, and safe healthcare we have been providing to our warfighters and their families" added Col. Landers. "We are also excited about our expanded inpatient capabilities in the new facility at U.S. Army Garrison Humphreys."
The new facility is the largest medical asset on U.S. Army Garrison-Humphreys, equipped to support 65,000 eligible beneficiaries and 5,000 inpatient admissions annually. Services have expanded from the previous 38 inpatient bed set-up to a total of 68 inpatient beds, consisting of six intensive care unit (ICU) beds, 40 medical/surgical beds, eight labor and delivery (L&D) beds, and 14 behavioral health beds.
BDAACH is scheduled to be fully operational on 15 November 2019.