By Lesley AtkinsonFebruary 1, 2019
-- It is well known that the Kenner Army Health Clinic pharmacy gives beneficiaries the lowest cost because any prescriptions filled don't require a copay from one's own pocket. The KAHC pharmacy also wants to promote its drop-off service to improve convenience for beneficiaries. This is just one of many ways KAHC Pharmacy seeks to meet the needs of the Fort Lee community.
"We are committed to providing the most cost effective and efficient pharmaceutical care available to our Fort Lee community," said Maj. Edward Osei, pharmacy chief. "Our dedicated group of pharmacy staff are equipped with the latest medical information to serve medication related needs through education and counseling."
The pharmacy is a full service operation for prescriptions from military or civilian providers. Services are available for active duty service members and their families, as well as retirees and their family members.
The pharmacy requires for all beneficiaries to have the patient's military ID card available. Children 10 and older also will need a military ID card.
To have a prescription filled, head directly to the kiosk machines located in the center of the pharmacy lobby. The military ID is scanned at kiosk and the user will make a selection to drop-off or wait for their prescription.
The quickest way to avoid waiting, especially during peak times, is the Drop-Off service. The drop-off ticket gives the patient priority for being called to the window, where they verify their information and are given the time when the prescription will be available for pick-up at the refill window. There is no ticket required to pick up the prescription at the refill window.
"Prescriptions with the drop off services before 1 p.m. can be picked up 2 hours later," said Osei. "While prescriptions dropped off after 1 p.m. will be available for pick-up the following business day after 10 a.m."
If a patient doesn't want to leave the area, Osei suggests patients take the opportunity to go shopping, run errands, hike on a trail, hit the gym or visit a museum on Fort Lee. Once the patient returns to pharmacy, the medication will be waiting at the refill windows 8, 9 or 10.
However, If one decides not to opt for the drop-off service, the average pharmacy wait times may vary from a few minutes up to an hour or more based on staffing, how many are waiting and prescription volume.
"The best time to visit the pharmacy is between 8 -10 a.m. when it is less busy," said Osei. "We are always looking at innovative ways to make our operations safer while enhancing the overall quality of our services."
Off-post physician offices also can send a prescription electronically to Kenner instead of paper prescriptions. This ensures the prescription is not lost and eliminates the hassle of hard to read handwriting. The provider can send prescription to DoD Fort Lee e-Pharmacy in their electronic pharmacy database.
The pharmacy has a mandatory call-in refill process where refills must be requested 3 days prior to pick-up. To refill a prescription at Kenner, call 804-734-9535, which is a fully automated refill system available 24/7 or request a refill through Tricare Online at www.tricareonline.com. Refilled prescriptions are to be picked up at windows 8, 9, or 10 and require a patient ID card for pick up.
TRICARE Pharmacy Home Delivery offers the additional convenience of mailing prescriptions directly to patients' homes. All medications now have a copay for this service. For more information call 1-800-238-6095 or visit https://www.express-scripts.com/TRICARE/benefits/homedelivery.shtml.
TRICARE Pharmacy Home Delivery may also be an option if a medication is not available on Kenner's formulary. Check with TRICARE Formulary website for medication availability at https://www.express-scripts.com/static/formularySearch/2.8/#/formularySearch/drugSearch.
To get additional information on the KAHC pharmacy go to website at https://kenner.nrmc.amedd.army.mil/HealthcareServices/SitePages/Pharmacy.aspx.