CAMP BONDSTEEL, Kosovo -- Col. Grant L. Morris, commander, 405th Army Field Support Brigade, and Command Sgt. Maj. James R. Holmes III, 405th AFSB, conducted a site visit here to gain hands-on insight and customer input on their Logistics Civil Augmentation Program mission,, Jan. 8-10.Camp Bondsteel is an essential command and supply hub for NATO operations throughout the Southeastern European region and receives its main base life support and sustainment services through LOGCAP.LOGCAP is an Army program that leverages corporate assets to supplement current and programmed sustainment force structures. It provides base life support and sustainment services to deployed Soldiers, joint forces, non-military federal agencies, and coalition forces in locations throughout the world.The 405th AFSB facilitates LOGCAP in Europe and Africa to augment deployed forces and other organizations with sustainment support services."LOGCAP reinforces military capability with contracted civilian support," said Bernard Wills, LOGCAP senior planner, 405th AFSB. "The requiring activity provides us the 'who, what, where, when, why and how often' of their requirements, and we are making it happen."The program provides operation and maintenance for facilities and equipment. LOGCAP services on Camp Bondsteel include morale, welfare, and recreation services; facility management; hazardous material and waste management; firefighter services; shuttle bus services; and food services.The 409th Contracting Support Brigade handles the day-to-day direction of the performance contractor."We provide the LOGCAP capability to the customer," Morris said. "We are here to see how we are doing with our services, how LOGCAP interacts with the customer and what you -- the customer -- need from us.""LOGCAP provides excellent services here," said Della Hodges, director, Area Support Team Balkans. Hodges has oversight of LOGCAP in Kosovo."Services are good - we have no major complaints," said Col. Roy J. Macareg, commander, Multinational Battle Group-East, during a meeting with the 405th AFSB command team. "Of course, there are always areas for improvement."The visit benefited both the 405th and their customers. The 405th command team's visit was appreciated. "It's always good that others see us with a fresh eye; I appreciate the time and attention," said Hodges."It was a good visit," Morris said. "We validated the LOGCAP contribution to our performance contractor and found some areas where we can improve support to the battle group."