By Tim Flack, U.S. Army Garrison Public AffairsOctober 18, 2018
CAMP ZAMA, Japan (Oct. 18, 2018) -- Camp Zama earned an industry standard "Crystal Award," based on the 2018 Military Family Housing customer service satisfaction surveys that residents completed earlier this year.
Marcia L. Flowers, Housing Management Division chief for U.S. Army Garrison Japan's Directorate of Public Works, said it was the first time the CEL & Associates, Inc., survey was distributed to Army housing residents in an overseas location. The surveys were distributed in January and were closed out in late February.
Flowers said she was incredibly happy to receive the survey results so she could help determine what her Housing Division was doing right, and where she could make improvements.
Winning the Crystal Award, along with eight neighborhood-specific awards, was an added bonus.
The comments that our residents provided help drive change," she said. "Some are easy fixes, some take more time."
But, she added, the unfettered look at how the residents feel about her team, their neighborhoods and their housing units is invaluable.
"It just shows where we can better meet the needs of our residents," she said.
The surveys offered residents the chance to grade their overall satisfaction with their housing, to include safety, security, parking, pet policies, maintenance, customer service, communication, polices, and many other categories.
Bobby Rakes, Directorate of Public Works director, lauded Flowers and her team.
"We are incredibly proud of our entire housing division, from the folks who in-process and help assign permanent housing, to the maintenance teams that keep our housing in such great condition, as well as the other five DPW divisions supporting our housing division."
Rakes said he hopes to see an even higher survey participation rate next year.
Flowers added that the community shouldn't think they have to wait for the surveys to make themselves heard.
"If something isn't going right, contact housing," she said. "Don't wait for the annual surveys, and don't wait until you are frustrated. Come talk to us."