Survey to gauge resident satisfaction for Army housing
By Assistant Chief of Staff for Installation ManagementMarch 30, 2018
WASHINGTON -- Army housing residents have the chance to provide feedback about living in privatized housing. The Army launches a Residential Communities Initiative resident satisfaction survey from March 29 through May 31, emailing the survey link to more than 80,000 residents living in privatized housing at 44 installations.Residents will receive announcement letters before the start of the web-based survey notifying them of the start date and the timeframe for participation. Completing the survey takes about 10 minutes. Residents have 30 days to complete the survey.Residents receiving the survey March 29 include those at forts Wainwright, Alaska; Greely, Alaska; Bragg, North Carolina; Meade, Maryland; Polk, Louisiana; Riley, Kansas; Rucker, Alabama; Sill, Oklahoma; Huachuca, Arizona; Leavenworth, Kansas; and Yuma, Arizona, and Aberdeen, Maryland, proving grounds.The remaining start dates will be staggered by installation throughout April and May.Army housing residents can rate their satisfaction with services, property and the overall housing experience with the survey. Feedback plays an important role in helping the Army maintain a high quality of life for Soldiers and Families.Army housing officials expect to announce survey results by August. Survey results will guide the decisions the Army makes today about future housing and will effect generations of Soldiers and Families."The information residents provide annually continues to help guide the Army and our RCI Partners in development of future improvements to our privatized housing facilities and services," said Lt. Gen. Gwen Bingham, the Assistant Chief of Staff for Installation Management. "Your feedback about your experiences while residing in a privatized housing community is critical to shaping the future housing and services provided to the Army."The Assistant Chief of Staff for Installation Management provides policies, programs, resources and expertise for services and installation infrastructure to enable Total Army readiness. The Assistant Chief of Staff for Installation Management is the sponsor of the survey.Charles E. Lee & Associates is the company conducting the resident satisfaction survey for privatized residential communities across Army installations.The Residential Communities Initiative is the Army's public-private venture to privatize housing on Army installations. Privatized housing comprises 98 percent of the Army's Family housing inventory in the United States. Fort Carson, Colorado, was the first installation to convert to privatized housing in November 1999.
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