By Army and Air Force Exchange ServiceFebruary 27, 2007
DALLAS (Army News Service, Feb. 27, 2007) - The Army & Air Force Exchange Service's "We'll Match It!" initiative has been updated to allow authorized shoppers to compare prices between the exchange and "warehouse clubs."
"Previously, AAFES didn't match warehouse clubs as their shelf prices are offset by required membership fees," said AAFES' Senior Enlisted Advisor Chief Master Sgt. Bryan Eaton. "Military families made it clear that while they understood the PX and BX do not charge fees, they still considered it to be the original 'members only' club. Honoring warehouse club prices is just another example of AAFES adapting to meet the expectations of those it serves."
It is only through proactive surveying and review that AAFES can ensure its prices are routinely lower than the competition. But even with consistent monitoring, today's competitive retail landscape requires AAFES to rely on its price matching program to guarantee that, in the event the PX or BX doesn't have the lowest price, authorized customers will always receive the best price.
"We'll Match It!" works in two ways. Shoppers who see a price differential of less than $10 can tell the cashier who will match it on the spot. Customers who report a price difference of greater than $10 need only to bring a current local competitor's ad to receive the reduced price. In either "We'll Match It" scenario the merchandise being compared must be identical.
"AAFES is committed to having low prices," said Chief Eaton. "'We'll Match It!' is simply a last line of defense in our desire to be the military shopper's first choice. After AAFES conducts national surveys and associates from the store level compare local prices, military families have this price-matching mechanism to make sure no one missed anything."
"We'll Match It!" promotes AAFES as a price leader with a pledge that its operations will match competitors' current, local price on any identical stock assortment. In addition to this same-day pledge, AAFES also offers a 30-day price guarantee on any item originally purchased from AAFES and subsequently sold at a lower price by AAFES, or another local competitor (excluding unauthorized dealers).
Since AAFES has a dual mission to provide quality merchandise and services at competitively low prices and generate earnings to supplement MWR programs, there are exceptions to the "We'll Match It!" program. Except for the Exchange Catalog and aafes.com, PXs and BXs cannot accept challenges from any catalog or Web site. Other exclusions include special offers or promotions, free-with-purchase offers, limited-quantity offers, bundled promotions, special financing, "gimmick" promotions, special-order automotive parts, gasoline, automotive labor/service, double and triple coupons, clearance items, flat percentage-off items and vending items.
"We'll Match It!" is available every day of the year exclusively at AAFES facilities around the world. Purchases from the Exchange generate funds for much needed MWR programs. In the past 10 years, AAFES contributed more than $2.4 billion to Army, Air Force, Marine Corps and Navy MWR/Services programs. These funds are used in support of Youth Services, Armed Forces Recreation Centers, post functions and other quality of life initiatives enjoyed by military families on installations across the globe.
The "We'll Match It!" policy applies to all AAFES retail stores including main stores, Shoppettes, Class Six, Car Care and troop stores. Complete details concerning the price matching program are available online at www.aafes.com.