Passion for Customer Service Ignites the Flame for G9 Employee of the Year Recipient

By Brittany Nelson, IMCOM Public AffairsJanuary 11, 2018

Dina La Porta, G9 IMCOM Employee of the Year
1 / 2 Show Caption + Hide Caption – Paul Burk, director of IMCOM G9, awarded Dina La Porta, a benefits specialist in NAF personnel, Employee of the Year.

La Porta was recognized for managing over 7000 NAF employees and 1300 retirement enrollment data files during the shift from a 2 ... (Photo Credit: U.S. Army)
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Division nominees for G9 employee of the year fy17
2 / 2 Show Caption + Hide Caption – Dina La Porta was one among ten nominees from G9. The seven who were present at the end-of-year Town Hall meeting, Dec 14 2107, are pictured above.
Their exemplary performance, personal commitment to excellence and selfless service, ensure soldiers a... (Photo Credit: U.S. Army)
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FORT SAM HOUSTON, Texas (Dec. 18 , 2017) -- Dina La Porta, benefits specialist for NAF personnel services, won G9 IMCOM Employee of the Fiscal Year 2017, awarded by Mr. Paul Burk, director of G9 IMCOM, at the end-of-year town hall meeting.

Gloria Mick, medical program manager for NAF personnel services, nominated La Porta based on her extraordinary work ethic, answering hundreds of emails and voicemails throughout the day and going above and beyond this year in preparation for benefits open enrollment.

"La Porta takes a genuine interest in every single customer," Mick said in the nomination package presented to the G9 office. "She always delivers what she promised with courtesy, a smile in her voice and a positive can-do attitude, with respect for the concerns of her customer."

La Porta handled the staggering numbers of over 7,000 NAF employee, 13,000 retiree enrollments and files according to award officials. She consistently received positive feedback from customers through ICE praising her dedication and help.

IMCOM's commander Lt. Gen. Kenneth Dahl showed his appreciation as well, saying, "Ms. La Porta's outstanding performance and dedication to excellence reflects great credit on herself, the Installation Management Command and the United States Army."

Anne Bright, NAF benefits operations manager, showered La Porta with praise for her devotion to the mission and outstanding service.

"La Porta is a consummate professional dedicated to serving the NAF workforce and their families," Bright said. "Dina epitomizes the IMCOM values of selfless service and commitment to excellence. She is a valued member of our NAF Employee Benefits Team and we congratulate her (for) selection as the IMCOM G9 EOY."

When asked about her achievement, La Porta bashfully mentioned she is very excited and the recognition reignites her passion to keep doing as much as she can for the customers. She also gave credit to her fellow coworkers and supervisor.

"I'm so proud of the award and being able to represent our Medical Benefits Team! It truly is a Team effort that allows us to provide the high level of service that this award represents," she said

Her dedication to the job was evidenced when La Porta stated her goals for next year, "I'd like to participate in advanced healthcare benefits training opportunities to expand my knowledge. It's my passion to make sure that our employees receive the best benefits from their health coverage plan," La Porta explained.

La Porta received a plaque, a 24 hour time off award and a gift card.

La Porta's work reflects the instillation's Service Culture Initiative, which encourages employees to display a positive attitude toward tasks and customers.

Related Links:

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Army Family and MWR Programs Facebook Page

U.S. Army Instillation Management Command