PICATINNY ARSENAL, N.J. - U.S. Army Leadership recently tasked all major commands to examine requirements, establish clear priorities and reduce funding and manpower. Resources re-purposed by this effort will be used to "buy back" critical areas associated with maintaining Army readiness.
Lt. Gen. Kenneth R. Dahl, Commanding General, Installation Management Command (IMCOM), understands that his command, which oversees the Picatinny Arsenal garrison, can no longer provide the same level of service that our customers have come to expect.
"We must prioritize and deliver the right services, where the need is the greatest, to maximize the value of every dollar we spend," Dahl said.
IMCOM integrates and delivers base support to enable readiness for a globally-responsive Army. The command provides programs and services such as Directorate of Plans, Training, Mobilization and Security (DPTMS), Emergency Services, Family Morale, Welfare (FMWR), and Recreation, Human Resources, and Public Works, while keeping with the spirit of Army and IMCOM values.
Dahl wants the focus to remain on the customer, therefore the Service Culture Initiative was designed to enhance the level of customer service, and instill a shared value of service excellence within all facets of the command.
The SCI was designed to ensure that IMCOM employees are prepared for and empowered to deliver services in the best possible manner in line with available resources.
"The SCI represents our long-term commitment to improving ourselves as an organization," Dahl said.
The key components to SCI are:
(1) Enhancing that team members have a sense of belonging to IMCOM.
(2) Ensuring that our leaders are engaged with our team members, our customers and the communities they serve.
(3) Ensuring that new team members are appropriately welcomed, oriented, trained, and prepared
to become an impactful member of the IMCOM Team.
(4) Ensuring our team members feel valued, respected and appreciated
Mandatory Training for the Picatinny garrison workforce is available by appointment. Call Andy Ciccolella, FMWR Director, at 973-724-4157, or Joseph Casale, DPTMS, at 973-724-4679.
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