CASERMA EDERLE -- Are you or another TRICARE beneficiary getting medical care from a TRICARE network provider off post? Did you know the TRICARE Overseas Program contractor has an official grievance process? It can be used for compliments, too.
Patient participation in the grievance process allows TRICARE to gain valuable feedback regarding services provided in the overseas community. Grievances are written issues that may include topics such as quality of health care or services, provider behavior, performance of care, and patient safety concerns.
Patients can also voice complaints by phone at +44-20-8762-8384, option #1 or option #4.
Remember to include contact information, including the beneficiary's name, address and telephone number, the individual or institutional provider's contact information, the beneficiary's date of birth, and a full description of the issue or concern including date and times of the event(s).
Compliments, complaints, and grievances can be filed by anyone, including a patient, family member, unit member, support staff or a provider by email to TOPGlobalQualityAssu@internationalsos.com.
Grievances are generally resolved within 60 days of receipt, according to the TRICARE Overseas Program contractor's website. More information about the grievance process is available at:
http://www.tricare-overseas.com/beneficiaries/resources/compliments-grievances-and-appeals
Because the U.S. Army Health Center Vicenza team cares about you and wants to help facilitate a quick response, please keep them in the loop about the grievance or compliment by sending a copy of your submission to usarmy.vicenza.medcom-ermc.list.vzhc-patient-representative@mail.mil.
Anyone needing assistance with completing the grievance process form is asked to visit the U.S. Army Health Center - Vicenza Patient Advocacy Office on the 2nd floor, Room 1C11 of the Health Center, call DSN 636-9508, comm. 0444-61-9508 or email usarmy.vicenza.medcom-ermc.list.vzhc-patient-representative@mail.mil.
As a reminder, if the compliment, complaint, or grievance deals with an issue at the U.S. Army Health Center-Vicenza, please enter remarks via the ICE portal or contact your patient advocate.
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