SGM (R) Gordon Niederhauser

Organization: Casey Lodge

Brief Job Description: Army Lodging Hotel General Management; administration and operation of a TUPH Hotel at Camp Casey. Develop and implement current and strategic plans and policies for successful Hotel operation and SOLDIER / Family, DoD Civilian and Community lodging support. Develop, mentor and ensure additional training for supervisors and lodging staff in order to provide outstanding, unexpected Guest services. Always remain approachable and encourage critical thinking "outside the box" by all staff and continually follow-up. Maintain a high rate of occupancy (85-90 percent) while managing the yearly budget and all expenditures leading to a positive bottom line. Continually upgrade facility, operations and services utilizing intelligent lean concepts. Act as a positive role model for family and team members and maintain a balanced life.

Time in Service: 22 years

Recent Accomplishments: Ended past year with 90 percent occupancy rate (top 10 percent worldwide) resulting in the bulwark 48 percent of Korea Region Army Lodging financial position. Add seven additional Family Suites to our room total, five on Camp Casey and two on Camp Red Cloud. Improved lodging services by providing Continental breakfast, refurbished all Guest laundry rooms with new appliances, built a fenced pet exercise/pet waste area for Hotel Guests' pets, trained and certified all staff in CPR/First Aid. Continuing coordination and counsel with planned new forty two room annex on Camp Red Cloud.

What Makes an Effective NCO OR Why is it Important for the Army to recognize its NCOs:
An NCO is effective when he or she ADDS VALUE to the organization. That organization may be as small as a team or as large as a Division or larger. In doing so, that NCO is one that causes others benefit from his or her daily activities. "If you cost me money or other assets and your net worth is negative then you are not effective and should probably reevaluate yourself".