CAMP ZAMA, Japan (May 23, 2016) - The Army & Air Force Exchange Service has named the Camp Zama Exchange as the winner of its highest honor for operational excellence, the Director/CEO Award.
The store was awarded the trophy April 25 during the worldwide Main Store Managers/General Managers Conference in Frisco, Texas.
The award honors one Exchange in each size category (small, medium, large) each year for expert customer service, innovation, business results, community support and command validation for partnerships and engagement.
The Camp Zama Exchange won in the Small Exchange category.
To win the award, the Camp Zama Exchange gained above-average Customer Satisfaction Survey results; increased the number of product accessories and Exchange Protection Plans sold; earned recognition from Garrison Commander Col. William B. Johnson for taking a leading role during the May 2015 post recycling program; and hosted several sales-boosting community events such as the Cherry Blossom Festival, Depot Marathon and Yokohama Fireworks in 2015.
"We couldn't be more proud to receive this award on behalf of all the associates who work to make Camp Zama a model Exchange," said Shinobu Matsui, general manager.
"Everything we do gets back to making the shopping experience easier, more comprehensive and more personal to the military shopper, and this award is just another assurance that we're living up to the standards we've set for ourselves."
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