A new patient queuing ticket system has been implemented at the Andrew Rader U.S. Army Health Clinic Pharmacy at Joint Base Myer-Henderson Hall.
Since the new system's implementation, the procedure to pick up medications at the pharmacy has changed slightly.
Active duty service members, military retirees and other beneficiaries will still have to retrieve a ticket at the same location in the pharmacy lobby, but the ticket will be produced based on choices made at a new touch-screen computer. The new machine adds a "call-in refill pickup" ticket option to help better organize and reduce waiting times. The three selections on the touch screen are:
• Active Duty in Uniform / Executive Medicine Prescription Check-In,
• All Others Prescription Check-In,
• Call-In Refill Pickup.
Those waiting for their called-in refills may also be called to another window when a team member is not available at Window Six, helping to reduce wait times for refills. Those with a called-in refill ticket will only go to the window once to pick up their refills, whereas, those requiring new prescriptions, renewals or refills not requested in advance will be called up to the designated window twice. The new called-in refill ticket procedure eliminates the need for patients to have to stand in line at Window Six.
This new system is expected to streamline patient flow at the pharmacy so the pharmacy team can continue providing exceptional customer service while focusing on medication safety. A similar system is expected to be implemented in the Rader Laboratory in the very near future.
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