JOINT BASE SAN ANTONIO, Texas -- Brooke Army Medical Center has implemented several changes recently to make it easier for TRICARE beneficiaries to access care during times and at locations more convenient to them.
These changes include extended appointment hours, outpatient physical therapy services and a new drive-thru pharmacy.
"We are working hard to make primary care easier to access for our patients to include expanded hours, integration with physical therapy, and making pharmacy services more available," said Army Col. Kevin Moore, chief, Department of Family and Community Medicine. "It's important that we move military medicine into the places where our patients live in a way that offers convenience."
Schertz Medical Home, CPT Jennifer M. Moreno Primary Care Clinic and Westover Medical Home are now offering extended appointment hours, Monday through Thursday 7:30 a.m. to 7:30 p.m. Friday hours will remain 7:30 a.m. to 4:30 p.m.
Extended outpatient physical therapy hours within the CPT Jennifer M. Moreno Clinic began Feb. 1. Two physical therapists and two physical therapy assistants are available by appointment Monday through Thursday from 4:30 p.m. to 7:30 p.m. mirroring the expanded primary care clinic hours. Outpatient physical therapy services also began at Schertz Medical Home Feb. 18.
The Westover Medical Home will gain a 5,000-square-foot physical therapy clinic with an estimated opening date in Summer 2016.
"We are opening a Westover Physical Therapy Clinic to bring physical therapy services closer to our beneficiaries and make access easier," said Army Col. David Duplessis, chief, Department of Rehabilitation Medicine. "Our goal is to make accessing physical therapy as convenient as possible for all of our patients."
For added convenience, the Westover Medical Home drive-thru pharmacy is now open Monday through Thursday 8 a.m. to 7 p.m. and Friday 8 a.m. to 4 p.m. allowing TRICARE beneficiaries to pick up their prescriptions without leaving their vehicle.
"We understand that demanding schedules of service members, their families and retirees sometimes prevent them from seeing their primary care provider during standard clinic hours," said Army Capt. Camille Betito, operations officer, Department of Family and Community Medicine.
"Extended clinic hours provide our patients the opportunity to have better access and convenience to the health care they need and deserve."
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