SCHOFIELD BARRACKS, Hawaii -- Was your vehicle shipped late, lost or damaged? If so, the Military Claim Office (MCO) can help.
International Auto Logistics (IAL) and its subcontractor, Horizon Lines, Inc., handle vehicle shipments for service members.
Soldiers have heard the horror stories:
"My vehicle was lost at sea."
"My vehicle arrived with new mossy interior."
"My vehicle arrived two months late, and I spent $3,000 on a rental car."
"They don't know where my car is!"
After the emotional roller coaster, you ask yourself "now what?"
MCO will help you find your car if it is lost, process your claim for a new car without mossy interior, and help you get reimbursed for the cost of a rental car and other related expenses.
There are two types of claims.
1) Inconvenience Claims (Lodging and Rental Car)
If your vehicle has passed the designated delivery date, you're entitled to be reimbursed for a rental car and lodging expenses.
•For lodging, IAL is responsible for all lodging expenses, including per diem incurred starting one day after your missed delivery date.
•For rental cars, the government is responsible for the first seven days after the delivery date. Unfortunately, you are only entitled to $30 a day or a maximum of $210 a week for a rental car, per the JFTR, under 10 USC 2634 (g). (This amount can be claimed on your travel voucher or through the finance office).
After the seventh day, IAL will pay for your rental car until your vehicle is delivered. Additionally, IAL will reimburse you for loss/damage and liability insurance coverage, and other associate costs, such as car seats.
Claims for lodging and rental cars after the seventh day must be submitted, with receipts, through IAL at the Vehicle Processing Center (VPC) or by emailing CLAIMS@ialpov.us.
2) Vehicle Loss/Damage Claims
When you pick up your vehicle, inspect the interior, exterior and vehicle systems closely, and document any damage on the IAL vehicle inspection form. Ensure all damages or losses to the vehicle are listed prior to leaving the VPC.
If your vehicle was damaged by IAL during shipment, you have three options in filing a claim:
•File your claim onsite directly through IAL on the day you pick up your vehicle from the VPC. If you accept the onsite settlement offer by IAL, payment can be made directly into your bank account.
The onsite settlement is final for the damages claimed at that time; however, you may still file a claim for additional damages discovered and reported to IAL within a reasonable period of time after pick up.
Ultimately, if you accept payment from IAL for damage, you cannot be paid any additional amount for that damage from the MCO. But, if you deny the settlement offered by IAL you can still file a claim through the MCO.
•File your claim with IAL by mail or online at CLAIMS@ialpov.us and accept the settlement offer. You can either obtain your own estimates for damages from one of IAL's local repair facilities or a facility of your choice.
If you accept payment from IAL for damages you cannot be paid any additional amount for that damage from the MCO. However, if you deny the settlement offered by IAL you can still file a claim through the MCO.
•File your claim through the MCO. Bring all applicable documents, (IAL shipping documents, vehicle inspection form, military orders authorizing shipment, estimate of repairs) to the MCO to process your claim. Unless your vehicle is a total loss, you will be required to obtain an estimate of repairs; however, the government will reimburse you for this estimate.
-- Military Claims Office
The 25th Infantry Division Area Claims Office, located in Bldg. 2037, on Aleshire Boulevard, at the intersection of Alshire and Humphreys Road, Schofield Barracks, is open weekdays (excluding federal and training holidays.)
For assistance filing a claim with IAL, call (808) 655-9279.
The claims brief is held, 2 p.m., Tuesdays and Thursdays.
Social Sharing