FORT RUCKER, Ala. (July 17, 2014) -- Thank you Fort Rucker Family for allowing us to continue to serve you and your pets. I hope all is well and you all had a great July 4.
This letter is to reiterate changes that have been implemented from higher headquarters for all military veterinary treatment facilities that are also affecting the Fort Rucker VTF. As stated in the letter that was published earlier this year, due to the implementation of the Wellness 3, which took away our technician appointments and the implementation of Remote Online Veterinary Records, we have fewer appointments available.
The Wellness 3 allows every pet to be seen/examined by the veterinarian. This allows the opportunity for early detection of problems that may have gone unnoticed with your pet. In addition to the fewer appointments, ROVR may also result in appointment delays due to periodic issues with the system.
This system is still very new. Solutions to problems with the system are being addressed as they arise and ROVRs information technology personnel are making updates to the system as timely as possible to help the system run more efficient.
Your pet and time are very important to us. We are doing our best to honor as many appointments as we can and our best to maneuver through the system in a timely manner when the system is running at its maximum.
We ask that when making an appointment, please provide the receptionist with a thorough history of what's going on with your pet so they can schedule accordingly. So if you are presenting your pet for a wellness exam for annual vaccinations and your pet is having some other issues, please inform the receptionists so they can schedule a longer appointment to allow all concerns with your pet to be addressed. I know the limited appointment availability and all the other changes are very frustrating, however, these changes are not locally implemented. I can assure you that we are doing our best to accommodate.
We are still currently requesting you call in for a prescription refill at least 72 hours in advance to decrease the possibility of you having to wait for the prescription to be filled. Also, regarding prescriptions, please check all your pets' prescriptions that may need refilling during the month of July.
There will not be a veterinarian available the week of July 28-Aug. 1. Please have all your prescription refill requests in no later than July 24 to ensure the veterinarian has time to honor your prescription request. If requests are called in after the veterinarian has left the office, you will not be able to get the prescription refilled until Aug. 4-8.
Please take special note that if you will need a health certificate for a PCS move there will not be a military Veterinarian available. To make arrangements for a health certificate for your animal, contact the nearest military veterinary treatment facility to schedule an appointment, if possible. If no appointments are available, contact your local VTF for additional guidance.
Thank you again for your patience and consideration. Have a safe and great summer!
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