By Lianne Whang, U.S. Army Garrison Japan Public AffairsJune 24, 2014
CAMP ZAMA, Japan (June 25, 2014) -- The Family Practice Clinic at BG Crawford F. Sams U.S. Army Health Clinic, Camp Zama holds the highest level of recognition according to the National Commission on Quality Assurance (NCQA), as a Patient Centered Medical Home.
The NCQA is a non-profit organization dedicated to improving health care quality. Since its foundation in 1990, NCQA has been a central figure in driving health improvement throughout the healthcare system. As part of the recognition process, the NCQA measures the ability of medical facilities to provide quality healthcare through standardized, objective measurement guidelines.
NCQA requires recognized facilities to enhance access to care and patients' continuity with their provider teams and to keep track of patient data to help manage patients' wellbeing.
Facilities recognized by NCQA are required to plan and manage care by using evidence-based practices and by providing self-care support and community resources, as well as by tracking and coordinating tests, referrals and other care for patients.
Facilities recognized by NCQA also have to show that they measure their performance and patients' feedback to continue improving the quality of care.
Patients can expect a recognized NCQA facility or a PCMH to provide a physician directed medical practice, a personal provider for each patient, a whole person orientation process, coordinated and integrated care, and a facility focused on quality and safety.
Patients can also expect improved access in the PCMH, with enhanced access to care options available through open scheduling, same day appointments, secure messaging, and other innovative options for communication between patients, their personal physician and practice staff.
According to the U.S. Army Medicine Command, the Army Medicine's goal is to have all of its primary care facilities in the continental United States and overseas achieve NCQA recognition and transformed to the PCMH model of care by no later than Oct. 1.
The transition to the PCMH model of care is part of Army Medicine's overall shift from a health care system to a system for health.