IPC receives national award for excellence in military housing satisfaction
By Island Palm CommunitiesApril 16, 2014
SCHOFIELD BARRACKS, Hawaii (April 11, 2014) -- WinnResidential Military Housing Services, the firm providing property management and maintenance services for Lend Lease's military housing portfolio, which includes Island Palm Communities (IPC), has been recognized as a 2013 SatisFacts National Award Winner for excellence in resident satisfaction.
SatisFacts, a leading national resident relationship management services company, named WinnResidential Military Housing Services a "top five company" and a recipient of its ?"superior portfolio score" in its Insite 365 Day/Year Resident Feedback Program category.
Additionally, 96 of its neighborhoods across the country were recognized as "Property Insite Award" winners for "Exceptional & Superior Overall Resident Satisfaction," which included more than a dozen IPC neighborhoods.
Over the past year, IPC residents rated their move-in and overall resident experience as "outstanding," awarding IPC an average rating of 4.2 or higher out of a possible 5 points.
Likewise, in the area of maintenance services, residents gave IPC an "outstanding" score with an average of 4.2.
"Feedback from residents through our SatisFacts surveys over the past year has been positive, and to hear we're ranked high among our peers in the industry confirms we are doing a great job supporting our residents," said Tom Adams, IPC's director of property management.
SatisFacts works with over 200 management companies and over a million apartment homes nationally.
Awards are based on resident perceptions that the company's leadership and team members are focused on implementing best practices that impact satisfaction and retention.