FORT RUCKER, Ala. (March 28, 2014) -- Keeping up with the rapidly increasing number of TRICARE beneficiaries, who most often turn to a laptop or cell phone when they have questions, walk-in services at the Lyster Army Health Clinic TRICARE Service Center will no longer be available as of April 1.
Walk-in customer service is the most expensive possible customer service option, according to a TRICARE press release, and by eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of about $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
LAHC understands that the discontinuation of TRICARE walk-in services center (located in the TRICARE Service Center at the front of the clinic) may be a bit confusing at first, therefore, the managed care staff will be available in the former TSC to assist with TRICARE-related questions.
"On April 1, the Lyster Beneficiary Services team will relocate to the front of the clinic into what is currently the TRICARE Service Center area to stand up our Lyster Service Center office," said Maj. Scott Sorquist, chief of managed care at LAHC, adding this new service will help patients with general clinic and TRICARE-related questions.
The staff will also be available to help beneficiaries navigate the HUMANA website at www.tricare.mil should they be unable to locate the answer to their question.
"For our beneficiaries' convenience, a kiosk will be available in the Lyster Service Center with a telephone and Web-enabled computer to help them get to the TRICARE website or speak with a representative," Sorquist said.
The Lyster Beneficiary Services team will provide a full array of services for our beneficiaries to include specialty and diagnostic referrals management, network appointment coordination to civilian providers, and to other military treatment facilities, benefits counseling and debt collection assistance, DTS medical travel claims processing, primary care manager panel management, LAHC PCM to PCM reassignments, TRICARE Plus applications processing and health fair benefits briefings.
LAHC patients who wish to access the TRICARE website at their homes have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new "I want to….." feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.
When walk-in service ends April 1, beneficiaries may call Humana Military's toll-free number at 1 (800) 444-5445 for enrollment and benefit help. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries may get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment changes and more online at www.tricare.mil/enrollment.
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