By Moncrief Army Community HospitalMarch 13, 2014
FORT JACKSON, S.C. (March 13, 2014) -- Walk-in service at the Moncrief Army Community Hospital TRICARE Service Center, or TSC, will no longer be available as of April 1, 2014. An increasing number of TRICARE beneficiaries has been using online and mobile services recently.
MACH patients will continue to have a variety of secure, electronic customer service options available through www.tricare.mil. The new "I want to..." feature puts everything beneficiaries want to do online on the home page of the website.
When walk-in service ends April 1, beneficiaries who want to get personal assistance can call TRICARE at 1-800-444-5445 for enrollment and benefit help.
All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get around-the-clock TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes at www.tricare.mil/enrollment.
Rather than driving to an installation TSC, TRICARE beneficiaries can also combine high-tech and low-tech solutions by downloading health care forms online and sending them by mail.
Walk-in customer service is the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health-care delivery.
For more information, visit www.tricare.mil/TSC.