By Mr. John Brooks (Army Medicine)March 6, 2014
FORT LEONARD WOOD, Mo. -- Walk-in service is ending at Fort Leonard Wood's TRICARE Service Center on April 1, 2014, along with all other stateside TRICARE service centers.
TRICARE beneficiaries can get their questions answered by using TRICARE's online customer service options at http://tricare.mil starting in April.
Beneficiaries can also call the Western Region United Healthcare toll-free phone number at 1-877-988-WEST (1-877-988-9378).
Mobile and smart phone users can tell the TRICARE's app development team what they'd like to see in an app that TRICARE is currently considering for development by visiting "The TRICARE App" Facebook page at https://www.facebook.com/notes/tricare/the-tricare-app/482116036100.
Since the first TRICARE Service Center opened in the mid 1990's, TRICARE has seen a shift in how enrollees get information. With today's technology, anything enrollees can do at a TRICARE Service Center can be done online or over the phone, which will save an estimated $250 million over the next five years, according to TRICARE.
For more information on TRICARE's switch to electronic services, view the news article, "TRICARE Ends Walk-in Admin Services at 189 Facilities," at http://www.defense.gov/News/NewsArticle.aspx?ID=121473.