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The Army National Guard (ARNG) Family Assistance Centers (FACs)

What is it?
The ARNG within each state, territory, and the District of Columbia coordinates Family assistance at each location, under the guidance of a state Family Program Director. The ARNG met the requirement for 325 FACs across the 50 states and 4 territories in FY08. The FACs are strategically placed in each state and territory to overcome the geographic dispersion of both Active and Reserve Component Families from centralized, installation-based service providers. From this baseline the ARNG can surge and relocate capacity and capability where needed. Most FACs are staffed with contracted personnel and augmented with military personnel, state employees, temporary technicians, and volunteers.

What has the ARNG done?
The cost to operate the centers in FY08 was $30 Million, of which $28 Million was spent on contracted personnel salaries, travel, and training. An additional $9.2 Million in operational support costs was funded through the Strong Bonds (Marriage Enrichment) Program.

What continued efforts does the ARNG have planned for the future?
The Army will continue to maintain and sustain the 325 FACs that play a vital role in support to the Families of deployed ARNG and U.S. Army Reserve Soldiers, as well as geographically dispersed Active Component Families. These centers are critical during the mobilization cycle and to the long-term health and welfare of the Soldiers and their Families. The FACs exist to provide information, referral, and outreach to Soldiers and their Families. This comprehensive support includes a utility abatement program in Utah that saves Families more than $60 per month in water, sewage, and garbage bills and an organized wheat harvest in one small Nebraska community to assist the Family of a Soldier on duty in Iraq. The FACs further assist with Strong Bond events and the Yellow Ribbon Program which provide support throughout all phases of mobilization and reintegration.

Why is this important to the Army?
The FACs provide a comfortable and friendly one-stop environment for Soldiers and Families to seek information and assistance. The FACs allow Soldiers to concentrate on the mission at hand, knowing that their Family is supported at home. One New Jersey Guardsman summed it up this way, "It’s gonna be easier for me to leave and do what I got to do because I know my Family is feeling a lot better about things.”

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