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STAND-TO! Edition: Thursday, February 3, 2011

Today's Focus:

National Patient Recognition Week

SENIOR LEADERS ARE SAYING

"It is based on confidence - confidence that we are competent, capable, and committed; that we will tell the truth and keep our promises. Trust, along with transparency, creates the conditions in which our internal talent thrives, our patients receive the best care, and our stakeholders trust that we, Army medicine, deliver what we say we will deliver."

- U.S. Army Surgeon General Lt. Gen. Eric B. Schoomaker, commander of U.S. Army Medical Command, emphasized in a recent article for U.S. Medicine, that culture of trust, a shared set of attitudes, values, and practices, distinguish Army medicine's commitment to its patients to provide the highest quality and access to health services.

Army surgeon general presents top 10 initiatives

WHAT THEY'RE SAYING

"I know that every time I donate blood here at Fort Hood, 100 percent of it goes to military or their families. Each unit can save up to three lives and more with apheresis. I've always made it a priority over the last seven years to donate at least a few times each year. The new apheresis program makes it easier."

- Staff Sgt. Tim Stroud, who joined the Army in 1999, and now serving with the 4th Infantry Division's 2-8 Infantry as a medic, is one of the top donors for Fort Hood's Robertson Blood Center

Dedicated blood donors recognized with ceremony

TODAY'S FOCUS

National Patient Recognition Week

What it is?

National Patient Recognition Week, celebrated annually Feb. 1-7 and recognized officially with special events on National Patient Recognition Day, Feb. 3, presents a golden opportunity for the Army leaders and medical providers to honor the patients trusted to our care-our Soldiers, family members, retirees and all other eligible military health system beneficiaries. As we honor our patients, this week and throughout the month of February, the Army and Army Medicine remains committed to the highest standards in patient-centered care. The theme for 2011 is "A Partnership Built on Trust."

What the Army has done?

Trust in the care and support services Army Medicine provides is an essential part of our commitment to our Army family. In 2010, The Surgeon General and Medical Command Commander Lt. Gen. Eric B. Schoomaker and other medical commanders and leaders across the Army, signed formal Army Medicine Healthcare Covenants-our commitment to improve services, access and continuity of care for our patients. Army Medicine also initiated many new programs and support services (Patient Centered Medical Home, Comprehensive Behavioral Health System of Care Campaign Plan, Pain Management Campaign Plan, the Culture of Trust, mTBI/ Concussive Injury Protocols, Medically Not Ready/Non-Deployable), to enhance access and continuity of care, patient satisfaction and inspire continued trust in Army Medicine.

What does the Army have planned for the future?

Army Medicine leaders and providers-physicians, nurses, technicians, administrative and ancillary support staffs, hospital and clinic volunteers, will continue to provide our patients the quality care that is foundation of Army Medicine. Leaders and medical providers will reinforce and enhance Army Medicine's Culture of Trust by reconfirming and demonstrating a renewed commitment to patient care, well-being and satisfaction. We honor and thank our patients-Soldiers, retirees and family members for their honorable service and sacrifices made on the battlefield and at home.

Why is this important to the Army?

Our patients deserve the finest care and support the Army can provide. As we continue to enhance and improve the medical support and service the Army and Army Medicine provides, we recognize paying attention to our patients' unique needs is key to overall patient satisfaction. The Army's mission is to "Heal the Warrior" and Army Medicine's vision is to continually "Bring Value and Inspire Trust" in the care and services we provide our Army family.

Resources:

Army Medicine Healthcare Covenant

Army Medicine's Culture of Trust

AKO log in required: Patient Appreciation Month Posters

Related STAND-TO!: STAND-TO! edition, Dec. 9, 2010 Army Medicine's Culture of Trust

STAND-TO! NEWS

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