"The mission of manning the Army isn't just a challenge for the Army. This is a challenge for the nation. And if this nation wishes to remain free and enjoy the democracy that we have in this country, it will take Soldiers who are willing to stand up and defend this country as they are in Iraq, Afghanistan and throughout the world." - Maj. Gen. Thomas P. Bostick, commander, U.S. Army Recruiting Command, told Pentagon reporters, Sep. 4.
What is it? Military OneSource is a virtual community support service that the Army implemented in Aug. 2003, and is available world wide 24 hours a day to Soldiers, deployed Department of Defense (DOD) Civilians and Family Members. Each military service has its own OneSource. The DOD created Military OneSource as a portal to access all the military services' OneSource programs. The Army, along with each Service, has been operating its own "OneSource" program. The DOD recently combined all the service OneSource programs into one program, Military OneSource and is centrally funding it as a DOD program.
What has the Army done? Utilization shows strong gains in 2006. Since its inception in Aug. 2003, there have been 111,285 calls to the daily 24-hour call center, 302,258 visits to the website, and 28,754 referrals for non-medical counseling as of May 2006. Current utilization in 2006 (259,541 uses) has already reached 23.6 percent, far exceeding the 2006 target of 15 percent. The Army leads the other Services in referrals for non-medical counseling with a monthly referral rate of 0.2 percent with a referral rate of 1.2 percent as of May 2006. Nearly two-thirds of all users (65.9 percent) are Soldiers and six percent are repeat users.
Satisfaction data from Jan. to Mar. 2006 (surveys for 1,402 calls, 96 shipments of educational materials and 91 online visits) continues to show over 95 percent overall satisfaction with Military OneSource.
Military OneSource is a referral option on the post-deployment Health Reassessment (PDHRA) Completion of the PDHRA is required for all Soldiers within 90 - 180 days after returning from overseas deployment to the CENTCOM area of operation. To continue reading this topic in its entirety, click here.
- This topic was taken directly from the 2007 Army Posture Statement.
- 2007 Strategic Communication Guide - Be Army Strong, and Army Smart. Read the 2007 Army Strategic Communication Guide.