What is it? Military OneSource is a virtual community support service that the Army implemented in August 2003, and is available world-wide 24 hours a day to Soldiers, deployed Department of Defense (DoD) civilians and family members. Each military service has its own OneSource. The DoD created Military OneSource as a portal to access all the military services' OneSource programs. The Army, along with each Service, has been operating its own "OneSource" program. The DoD recently combined all the service OneSource programs into one program, Military OneSource and is centrally funding it as a DoD program.
What has the Army done? Utilization shows strong gains in 2006. Since its inception in August 2003, there have been 111,285 calls to the daily 24 hour call center, 302,258 visits to the website, and 28,754 referrals for non-medical counseling as of May 2006. Current utilization in 2006 (259,541 uses) has already reached 23.6 percent, far exceeding the 2006 target of 15 percent. The Army leads the other Services in referrals for non-medical counseling with a monthly referral rate of 0.2 percent with a referral rate of 1.2 percent as of May 2006. Nearly two-thirds of all users (65.9 percent) are Soldiers and six percent are repeat users.
Satisfaction data from January to March 2006 (surveys for 1402 calls, 96 shipments of educational materials and 91 online visits) continues to show over 95 percent overall satisfaction with Military OneSource.
The OneSource Connection newsletter provides updates on Military OneSource to the Army community. This newsletter is distributed to over 190 Army leaders in the Active and Reserve Component whom distribute it to Soldiers and Family Readiness Group leaders.
Historically, Military OneSource Program Assistants have been dispatched to provide display booths and briefings to small National Guard and Army Reserve units throughout the deployment cycle. This level of support has been expanded to cover brigades and divisions as they deploy and return from Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF). Program Assistants have provided support to the 101st Airborne, 3rd Infantry Divisions and other divisions in 2006.
Military OneSource is a referral option on the Post-deployment Health Reassessment (PDHRA) Completion of the PDHRA is required for all Soldiers within 90 - 180 days after returning from overseas deployment to the CENTCOM area of operation.
- This topic was taken directly from the 2007 Army Posture Statement. To continue reading this topic in its entirety, click here.
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