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Installation Status Report


Installation Status Report (Services)

ISR Website:

  • The ISR was developed in 1994 to assess installation conditions and performance against Army-wide standards. Data is used to develop an annual three-part report: Infrastructure, Environment, and Services.

  • MWR programs measured in ISR SERVICES are:
    • Army Community Service (Service #10)
    • Child and Youth Services (Service #11)
    • Sports, Recreation, and Libraries (Service #12)
    • Business Programs (Service #13)
    • Army Lodging (Service #51)

  • The Performance Measures (PM) used for these services, along with the agent responsible for entering the data into the ISR Services, are summarized below:

PM # Program Performance Measure (PM) Description Data Responsibility

Army Community Service
10-01 ACS QACS Fully Executed – Measured at Installation FMWRC Topload (from BSA)
10-02 ACS ACS Center Accreditation FMWRC Topload (from BSA)
10-03 ACS Web-based management report completed FMWRC Topload (from BSA)
10-04 ACS Referrer Survey FMWRC Topload (from BSA)
10-05 ACS Staffing FMWRC Topload (from BSA)

Child & Youth Services
11-01 CYS Child Development Services (CDS) Program DoD certification FMWRC Topload (from BSA)
11-02 CYS School Age Services (SAS) Program DoD certification FMWRC Topload (from BSA)
11-03 CYS Youth Program certification FMWRC Topload (from BSA)
11-04 CYS Child Development Center Program accreditation FMWRC Topload (from BSA)
11-05 CYS School Age Services Program accreditation FMWRC Topload (from BSA)
11-06 CYS School Liaison Officer (SLO) under the CYS structure FMWRC Topload (from BSA)
11-07 CYS Percentage of installation Youth Participation end-state capability met. FMWRC Topload (from BSA)
11-08 CYS Percentage of installation Child Care Space end-state capability met FMWRC Topload (from BSA)

Sports, Recreation, and Libraries
12-01 SRL Average score on Sports & Fitness Customer Survey (5 point scale) FMWRC Topload (from LNS)
12-02 SRL Average score on Recreation Customer Survey (5 point scale) FMWRC Topload (from LNS)
12-03 SRL Average score on Library Customer Survey (5 point scale) FMWRC Topload (from LNS)
12-04 SRL Installation-level Army Sports and Fitness Mission Box Score Average FMWRC Topload (from BSA)
12-05 SRL Installation-level Army Recreation Mission Box Score Average FMWRC Topload (from BSA)
12-06 SRL Installation-level Army Library Mission Box Score Average FMWRC Topload (from BSA)
12-07 SRL Percentage of eligible personnel participating in Sports & Fitness programs Garrison
12-08 SRL Percentage of eligible personnel participating in Library programs Garrison
12-09 SRL Percentage of eligible personnel participating in Auto Skills programs Garrison
12-10 SRL Percentage of eligible personnel participating in Arts and Crafts programs Garrison
12-11 SRL Percentage of eligible personnel participating in Outdoor Recreation programs Garrison
12-12 SRL Percentage of eligible personnel participating in Recreation Center programs Garrison
12-13 SRL Percentage of eligible personnel participating in Entertainment programs Garrison
12-14 SRL Ggarrison use of RecTrac! ‘Pass Management’ to document participants Garrison

Business Programs
13-01 BP Garrison budgeted/actual NIBD for Food, Beverage, and Entertainment operations FMWRC Topload
13-02 BP Garrison budgeted/actual NIBD for golf operations FMWRC Topload
13-03 BP Garrison budgeted/actual NIBD for bowling operations FMWRC Topload

Army Lodging
51-01 AL Average score on Army Lodging Comment Cards (5-point scale) Garrison
51-02 AL Army Lodging Occupancy Rate FMWRC Topload

  • ISR uses a "C" rating system similar to the Unit Status Report. Performance measures, with a focus on primary cost drivers (inputs) and some type of quality measure (outcomes). FMWR Baseline Standards has adopted the "C" rating system, as well.

  • The ACSIM hosts an After Action Review (AAR) every year to analyze the ISR process and improve it for the next year.

    Discussion of Significant ISR/MWR Issues:

    • Customer Satisfaction.

      When ACSIM first developed the ISR, FMWR proponents were directed to measure program "quality." Customer satisfaction was chosen as the best quality indicator available, and FMWRC developed a survey to gather data on an annual basis. A centralized approach to survey distribution did not work, however. Proponents next developed separate surveys for each program in QDPC (fitness, recreation and libraries), intending to have installations administer the surveys locally. At the 2001 ISR AAR, MACOM representatives eliminated these surveys as being too burdensome on strained installation resources. The AAR discussed alternatives and adopted the triennial Leisure Needs Survey (LNS) to gather installation customer satisfaction data.

      Installations do NOT have to conduct customer satisfaction surveys to satisfy any ISR-Services requirement. In addition, FMWR Baseline Standards do NOT require installations to generate customer satisfaction data. The LNS will be used for both assessment tools.

      Installations are encouraged to use program-specific survey instruments for recreation, fitness, and library programs to capture patron information that will allow them to improve their programs, but this is strictly voluntary. FMWRC-developed surveys are found below.

      If your installation is interested in exploring an alternative (additional) delivery system for gathering customer satisfaction information, consider the Interactive Customer Evaluation (ICE) model managed by DoD.

    • RecTrac!

      ACSIM also tasked FMWRC to develop an additional outcome measure for community recreation programs. The Recreation Steering Group focused on community needs and adopted a performance metric to capture what percentage of the population the program serves on an annual basis. Installations were capable of gathering this data, but data integrity from one installation to another was a problem, as installations did not use a common methodology to gather data. The MWR Board of Directors had already mandated a common set of MWR Management Information Systems (MIS) in 1994 to remedy out-of-date technologies and interface incompatibilities. The RecTrac! module of MIS is field-tested and proven capable of collecting patronage data required by ISR.

    Guide to Conducting MWR Surveys.pdf

    A guide to assist installations in conducting the MWR surveys. This guide should be included in any field distribution of the survey instruments.

    Fitness and Sports 2000.pdf

    Survey instrument for ISR3 service a12-01.

    Recreation Center 2000.pdf

    Arts and Crafts 2000.pdf

    Automotive Skills 2000.pdf

    ODR 2000.pdf

    Entertainment 2000.pdf

    Survey instruments for ISR3 service a12-02. The score for this assessment will be an aggregate of scores from 5 individual program surveys: Recreation Centers, Arts and Crafts, Automotive Skills, Outdoor Recreation, and Entertainment.

    Library 2000.pdf

    Survey instrument for ISR3 service a12-03.

    Lodging 2000.pdf

    For information only, the survey instrument for ISR3 service a51-01. This survey was designed as a comment card, and has been distributed directly to installations by CFSC-AL; the attached copy is for reference purposes only. Data from the LNS should not be used to complete this field, as the typical patron of an Army lodging facility is not a resident of that installation and is not likely to receive and complete an LNS instrument. This input field should either be disabled or installations should self-assess "Not Applicable." Data derived from using this instrument throughout 2001 will be available to populate this field in the 2002 ISR Services.

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