Where we lead, we will continue to do so; where we do not, we will regain a position of preeminence. From delivering cutting-edge medical care to answering a simple benefits inquiry, we will grow and retain a skilled, motivated, and client-oriented workforce. Training and continuous learning, communications and team-building—these will be the attributes of a culture of achievement. At the end of each day, we will be measured by our accomplishments, not by our promises. Veterans, Congress, and the American people expect that, and I do, as well.

~Former Army Chief of Staff and current Secretary of Veterans Affairs Eric K. Shinseki