Satisfaction survey aids PX performance
July 19, 2012
FORT GEORGE G. MEADE, Md. (July 19, 2012) -- The Army & Air Force Exchange Service is constantly seeking opportunities to improve on the Exchange benefit.
As part of this effort, the DoD's oldest and largest Exchange service relies on an ongoing Customer Satisfaction Index to provide localized, real-time snapshots of the job that Exchange facilities are performing to improve the value of the support provided to service members and their families.
The survey, which addresses customer service, pricing, sales associate availability, merchandise assortment and many more key issues, is administered at one-fourth of Exchange main stores twice a year.
Fort Meade shoppers' opportunity to participate in the 2012 Customer Satisfaction Index is coming to the Exchange from Aug. 4 to 25.
During this time, service members and their families are encouraged to visit the Exchange to provide feedback on locally available services. Beyond improving the Exchange benefit, shoppers who participate also will receive a coupon worth $5 off their next purchase at the Exchange.
"We want to hear from as many Fort Meade shoppers as possible," said Jonathan Bright, general manager of the Meade Consolidated Exchange, which includes AAFES operations on Fort Meade, Aberdeen Proving Ground and Dover Air Force Base, Del.
"Efforts like the CSI are critical to not only improving the shopping experience, but also bolstering the dividend the Exchange annually delivers to the community," Bright said. "Healthy Exchange operations produce greater returns for military quality-of-life programs."