USAG-HI to host online forum to address community concerns
May 25, 2012
WHEELER ARMY AIRFIELD, Hawaii -- Soldiers and families have the opportunity to ask questions or voice concerns about on-post services and support during U.S. Army Garrison-Hawaii's quarterly Facebook town hall.
The next virtual town hall is 6-7:30 p.m., May 29, at www.facebook.com/usaghawaii under the "Events" tab in the top menu.
"We are getting tremendous participation from social media outlets," said Col. Douglas Mulbury, commander, USAG-HI.
This latest initiative in town halls allows service and family members to interact with USAG-HI subject matter experts, or SMEs, in a familiar and convenient venue.
SMEs from several USAG-HI's organizations -- including the Directorate of Emergency Services, which oversees police, fire, traffic and security issues; Island Palm Communities, which handles family housing; the Directorate of Public Works, which is responsible for road construction; and the Directorate of Family and Morale, Welfare and Recreation, which runs programs like Army Community Service, the School Liaison Office and Child, Youth and School Services -- are on hand to respond to posts.
"Soldiers and their families lead very busy lives, and their time is valuable," Mulbury said. "Having the virtual town hall will provide convenience and alleviate the need for families to arrange child care."
Participants who post comments on the USAG-HI's "Wall" will be redirected to the event page, the only place questions will be addressed, and are reminded that this is a family-friendly event; offensive or derogatory comments and questions that are offensive or derogatory will be removed.
Participants are asked for patience in receiving a response. With the historical high volume of comments, SMEs are not able to address every issues in the timeframe, but they will do their best to promptly respond to as many concerns as possible.
Some queries may need additional research or to be forwarded on to an organization not in attendance. Any queries not addressed that night will be answered in the coming days.
"This Facebook town hall is the perfect time for Soldiers, family members, civilians and community members to speak about what's on their minds and get answers," said Dennis Drake, director, Public Affairs, USAG-HI.
The Facebook town hall is 6-7:30 p.m., May 29, at www.facebook.com/usaghawaii. Click on the "Events" tab, located in the top menu, then click on "Garrison Facebook Town Hall (May)."
Anonymous or private questions can be emailed to AskTheCommander.email@example.com or posted at ice.disa.mil.