USAG-HI re-emphasizes communication tools, methods
May 1, 2012
WHEELER ARMY AIRFIELD, Hawaii -- The "Ask the Garrison Commander" program is designed as a communication tool to allow Soldiers, civilians and family members to get concerns addressed and questions answered by the garrison commander.
Directorates and support staff research queries and provide responses to Col. Douglas Mulbury, commander, U.S. Army Garrison-Hawaii.
The Customer Management Team at garrison's Plans, Analysis and Integration Office monitors all responses.
A sampling of questions that have community-wide impact are published monthly in the "Hawaii Army Weekly."
Community members can submit questions via the Ask the Garrison Commander website; time-sensitive concerns should be directed to the Interactive Customer Evaluation, or ICE system.
Customer Feedback Venues
The Army community can communicate with the garrison in these venues:
•Through ICE at http://ice.disa.mil.
•Via the Ask the Garrison Commander website at www.garrison.hawaii.army.mil/comments/contactgc.aspx.
•By submitting an Army Family Action Plan issue form at www.garrison.hawaii.army.mil/crmt/default.htm.
•Through the Installation Access Council, or IAC. To confirm if your unit is represented, call 655-9033 or email Roselina.Stone@us.army.mil.
Review IAC issue sheets, past issue information and results at www.garrison.hawaii.army.mil/crmt/default.htm.
•During the monthly PX/Commissary Advisory meetings. The next meeting for the Oahu South Community is scheduled for 10:15-11:15 a.m., May 2, at the Hale Ikena, Fort Shafter.
All Fort Shafter community members are invited to attend and provide input. Call 438-0428.
•During quarterly Facebook town halls. The next Facebook town hall is 6-7:30 p.m., May 29.
To submit an "Ask the Commander" question, send an email to AskTheCommander.firstname.lastname@example.org. For more information, call Rosie Stone (655-9033) at USAG-HI's Customer Relations Team, or call Aiko Brum (656-3155) at the USAG-HI Public Affairs Office.