ID card office switches to appointment system

FORT JACKSON, S.C. -- The Fort Jackson ID card office is changing its process to issue Common Access Cards and dependent and retiree military identification cards.

Starting Tuesday, the ID card office will transition to become an appointment-based service. Walk-in hours will be 8 to 9:30 a.m. and 1:30 to 3 p.m., Monday through Friday. The office will operate on appointment basis only from 9:45 a.m. to 1:15 p.m. and from 3:15 to 4:15 p.m., Monday through Friday.

"This process will greatly improve our customer service," said Mary Behney, project manager with the Directorate of Human Resources. "All customers can go onto the (office's) website and schedule an appointment. Therefore, they will be able to come in and get their ID card issued to them with minimal wait."

Behney said customers who use walk-in hours may experience wait times ranging from a few minutes to a few hours.

Effective June 1, the ID card office will operate on an appointment-only basis from 9:45 a.m. to 4:15 p.m., Monday through Friday. Walk-in hours will be limited to 8 to 9:30 a.m., Monday through Friday.

There are several things customers should keep in mind when making appointments, said Janice Spain, personnel service/processing work center supervisor.

"If you have a three-member family and all three need an ID card, (the family members) will need three separate appointments. Don't put them all on one appointment," Spain said. "Also, being on time and canceling appointments instead of no-showing will help our process -- that way we can put someone else in that slot."

For customers needing to update information or enroll in DEERS; reset personal identification numbers; or complete DD Form 1172-2, an appointment is not necessary. These services will be provided on a walk-in basis during normal business hours.

To schedule an appointment to get an ID card, visit https://rapids-appointments.dmdc.osd.mil.