FORT SAM HOUSTON, TEXAS -- The U.S. Army Medical Command (MEDCOM) Chief Information Officer (CIO) COL Gary Wheeler, spoke at a U.S. Army Medical Information Technology Center Commander's Call held recently at the Blesse Auditorium on Fort Sam Houston.
He spoke about his CIO Strategic Themes, his Strategic Theme Supporting Initiatives and his Strategic Theme Key Performance Indicators.
COL Wheeler's Strategic Themes are: customer focus, disciplined execution, operational excellence and performance improvement.
In his customer focus theme, he spoke of how the main customer groups are: the automation end users such as patients, clinicians and other users; business leaders such as the Office of the Surgeon General, MEDCOM Directorates and the rest of the Army; Regional Medical Centers and Activity CIOs and Chief Medical Officers; and Internal Office of the CIO (OCIO) staff.
COL Wheeler also defined his policy, which reads that his customer service target state is to have, "Delighted customers who always make us their first choice IM/IT products and services. The customer is not always right, but customer needs are always valid," his policy reads. "Always strive to do what's right for the customer."
He then spoke of his goals in his disciplined execution strategic theme, which are: to deliver products/solutions in a predictable and timely fashion, to perform effective life-cycle management and to improve the OCIO operations function.
COL Wheeler elaborated on his three disciplined execution target states. The first reads, "Delivery of cost-effective, timely products and solutions that enable our customers to execute their missions and responsibilities more effectively." The second reads, "An IT operating environment that is stable, reliable, secure and cost effective. It must be transparent/visible throughout the enterprise (MEDCOM, Medical Treatment Facility Activity levels, etc.)." And the third reads, "An OCIO that effectively integrates and executes the IM/IT (information management/information technology) mission to achieve enterprise strategic objectives."
He then switched to his goals in his operational excellence strategic theme, which are: to collaborate between the OCIO Executive Council and the workforce, to show world-class performance and to communicate.
He then talked about his three operational excellence target states in this strategic theme. The first reads, "An OCIO that effectively uses appropriate tools to communicate and accomplish its work." The second reads, "A fully developed professional workforce." And the third reads, "An IM/IT community that delivers world-class performance documented against established KPIs (Key Performance Indicators)/benchmarks."
And lastly, he spoke of about his goals in his Performance Improvement strategic theme which are: a good knowledge transfer between SharePoint, social networking sites and email; good business intelligence among clinical and operational settings and finally, good strategic communications.
As in the two previous strategic themes mentioned above, COL Wheeler's Performance Improvement strategic theme also has three target states; and he spoke of all three. The first reads, "An OCIO that capitalizes on various technologies and practices to effectively conduct our business." The second one reads, "A decision-making environment based on accessible and actionable information." The third, and final one, reads, "An OCIO staff, IM/IT community and AMEDD leadership this is informed and has appropriate understanding of IM/IT capabilities, strategies and limitations."
After his presentation, COL Wheeler concluded his presentation by answering questions from the USAMITC audience.
Social Sharing