Installation Access Council among garrison's customer service venues
April 2, 2012
SCHOFIELD BARRACKS, Hawaii -- To address concerns and take needed actions are the functions of the Installation Access Council, which met, here, March 22.
The quarterly forum hears and resolves issues it receives from personnel attending the IAC and also responds to concerns from the Interactive Customer Evaluation System, or ICE, and the Ask the Garrison Commander email link.
"This is a powerful forum to get community issues addressed and is open to all commands and family members," said Col. Douglas Mulbury, commander U.S. Army Garrison-Hawaii. "The forum is one of the three primary avenues to get family and unit installation concerns aired."
A myriad of community issues were addressed; prime among them were traffic flow and speeding. The Directorate of Public Works announced future plans to put right and left turn lanes on Schofield Barracks' Kolekole Avenue and to resolve issues at other traffic and pedestrian locations.
Also, DPW announced speed bumps and speed limits will be changing in several areas of Aliamanu Military Reservation and Schofield Barracks, possibly as soon as June or July.
The Directorate of Family and Morale, Welfare and Recreation provided details about program and service changes that will become effective April 1. Operating hours for FMWR facilities, including teen centers, the Army Substance Abuse Program, education centers, Army Community Service and other installation services, are being modified to better accommodate Soldiers and community patrons, explained Michael Amarosa, director, DFMWR.
On an even larger scale, the garrison must determine which services it will need to cut or reduce in response to funding realities and personnel drawdowns.
Remaining issues addressed at this quarter's IAC included air conditioning at the Fort Shafter Bowling Center, maintenance of Hamilton Field on Schofield Barracks, and school bus shelters and carports in IPC.
Also, the Exchange announced it is working with DPW to correct safety issues at the entrance of the Schofield post exchange during heavy rains, and said it has extended Sunday operating hours at Clothing and Sales, Schofield Barracks, to accommodate customers.
"Customer feedback is important," said Rosey Stone, customer relations specialist with USAG-HI's Plans, Analysis, and Integration Office, who manages the IAC and ICE programs. "We seek to provide customer-driven services and resources tailored to the needs of our customers.
"When customers use these resources, we take their comments to heart and make needed changes for the betterment of our community."
The Army community can communicate with the garrison in many venues, including the following:
•Through the ICE System, at http://ice.disa.mil.
•Via email at AskTheCommander.email@example.com.
•By submitting an Army Family Action Plan or IAC issue form at www.garrison.hawaii.army.mil/crmt/default.htm.
•During monthly PX/Commissary Advisory meetings.
•During quarterly Facebook town halls.
The next IAC meeting is 10-11:30 a.m., June 1, at the Post Conference Room, Schofield Barracks.