Covenant signing reaffirms commitment to customer service, employee development
April 12, 2011
WIESBADEN, Germany - It was only fitting that a ceremony on the occasion of the signing of the U.S. Army Garrison Wiesbaden Family, Morale, Welfare and Recreation Employee and Customer Covenant started off by recognizing several FMWR staff members for sustained excellent service.
Dr. Robert Schloesser, USAG Wiesbaden's FMWR director, and Col. Jeffrey Dill, USAG Wiesbaden commander, welcomed employees to the Wiesbaden Entertainment Center April 1, presented a number of awards and then signed the covenant.
Employees were then asked to add their signatures to the document, an extension of the Army Family Covenant, calling for service excellence for Soldiers and families, training and development of employees and incentives for continued outstanding customer service.
"We have so many great employees," said Schloesser, pointing out how Child, Youth and School Services and several other Wiesbaden FMWR individuals and organizations are consistently recognized as being among the Army's best.
"In October 2007, the Army Family Covenant was signed to communicate the Army's commitment to providing Soldiers and families a quality of life commensurate with their service," said Schloesser. "Today is an extension of that process. We are signing this covenant to demonstrate our commitment to our customers and dedicated employees."
While providing outstanding Soldier and family customer service has long been a focus, the Employee and Customer Covenant equally stresses the importance of providing employees with "a strong, supportive environment" in which to thrive, a "robust orientation," "clear performance standards," "training" and "career development opportunities" where they can reach their full potential.
"By signing the covenant we are committing the full weight of our resources to developing a customer-centric culture to provide world-class service," said Schloesser.
The garrison's commander underscored that commitment to the Army Family Covenant, saying, "today's focus is not solely upon the Soldier, but rather ... to recognize all of our customers - whether they be a Soldier, family member, retiree or civilian. We are also here to recognize our employees. Without their hard work and dedication, we could not provide the world-class service that our customers deserve. ... It shows our commitment to what we love to do each and every day" - taking care of those customers.