Fort Rucker seeks community feedback on services, customer service
Payton and Madisyn Harris, 5 and 7, play in Picerne Military Housing's Bowden Terrace Neighborhood Center July 29. The facility is one of many recent upgrades to improve quality of life here. Community members can provide QOL feedback to post officials with the annual customer service assessment at www.mymilitaryvoice.org through Sept. 26.

FORT RUCKER, Ala. -- Garrison leaders want community members' feedback on how they can improve quality of life services here.

Now through Sept. 26, people can participate in the annual customer service assessment survey at www.mymilitaryvoice.org, said Bob Bridgewater, Plans, Analysis and Integration Office customer service officer.

The survey takes about 10-15 minutes and allows Soldiers, Families, civilians, contractors, retirees and veterans to voice their opinions on the various garrison services here including Directorates of Logistics; Public Works; Public Safety; and Family and Morale, Welfare and Recreation among others.

Participants can rate garrison organizations' performance and importance on a one-to-five scale, said Justin Mitchell, deputy garrison commander.

Respondents are also allowed space to provide specific feedback, Bridgewater explained.

"We are constantly putting resources to improve quality of life on Fort Rucker. This just helps shape where the resources are being expended," Mitchell said. "(Being on) Fort Rucker doesn't have to be a job - it can be a place where you live, work and play."

The survey's success depends upon a large demographic of people participating, Bridgewater noted. Leaders want those of all ranks, ages and positions to share their opinions.

"We really need to get as much participation as possible. Everybody's voice is important no matter who you are," Bridgewater said. "The garrison takes the community's voice seriously when determining how to best serve customers."

Hearing people's voices matters, said Mitchell, so garrison leaders can direct resources and staffing to improve Fort Rucker's services.

"When Families and Soldiers tell us what to focus on, that's what we do," he said. "This is an opportunity to let their voices be heard by directly talking to the garrison leadership."

All issues presented by last year's survey were addressed and resolved when possible. This year's CSA results will be released in December, Bridgewater said.

For more information, call 255-1769 or e-mail ruck.cso@conus.army.mil.

Page last updated Thu September 16th, 2010 at 10:16