AHFH to survey family satisfaction
August 30, 2010
SCHOFIELD BARRACKS, Hawaii - Residents living in Army Hawaii Family Housing communities will have an opportunity to participate in the annual resident satisfaction survey, next month.
In early September, AHFH staff will hand-deliver surveys to its more than 6,500 families and request feedback about their home, property and maintenance services; community amenities; and their overall experience living in an AHFH community.
"The annual survey is conducted by the Army, and feedback received from residents is very important to the success of the AHFH partnership," said Col. Douglas Mulbury, commander, U.S. Army Garrison-Hawaii.
"We are looking for candid feedback that will help us make the right decisions when it comes to the homes, communities and services we are providing to our Soldiers and their families," he said.
Mulbury added that the survey is conducted by a third party, Educational Benchmarking, Inc., and the identities of residents responding to the survey are kept confidential and are not shared with USAG-HI, AHFH or Army headquarters.
Feedback provided by residents helps AHFH identify what services and benefits are most valuable to families, as well as identifies areas where room may be needed for improvements.
Feedback from last year's survey provided valuable information, which resulted in positive changes for residents here.
The survey indicated a need to provide better customer service during in-processing, so AHFH increased staff at its North Regional office during peak hours, 8 a.m.-2 p.m., to ensure customers could see a leasing representative and have all their questions answered. To encourage maximum participation in the survey by the Oct. 15 submission deadline, AHFH has a variety of activities planned, such as prize giveaways in each of its communities.
Residents seeking more information about the survey can contact their community manager.