WebTrac offers Families online registration, payment options
August 13, 2010
- Hectic schedules of training, work and school can take its toll on Fort Campbell Soldiers and their Families.
- Using Family and Morale, Welfare and Recreation's online WebTrac system may help to relieve some of this stress.
- WebTrac enables users to sign up for Child, Youth and School Services programs, register for youth sports and pay for child care from home.
- It helps save time on the customer's part so he/she is not sitting at central registration for hours.
FORT CAMPBELL, Ky. - Hectic schedules of training, work and school can take its toll on Fort Campbell Soldiers and their Families.
Using Family and Morale, Welfare and Recreation's online WebTrac system may help to relieve some of this stress.
WebTrac enables users to sign up for Child, Youth and School Services programs, register for youth sports and pay for child care from the comfort of their own home.
"A lot of Families are busy with activities, this helps them schedule their time," said Reggie Lee, CYSS functional technology specialist.
Parents interested in enrolling their children in CYSS programs, including sports, can avoid long lines at the Central Enrollment Registration by preregistering on WebTrac. Forms required for children are available online to fill out in advance. Parents may log in as a guest to get these forms.
"It helps save some time on their part so they are not sitting at central registration for hours," said Charles Audler, CYSS functional technology specialist.
"The Army just wanted to make it easier for parents- so they don't have to spend a lot of time at central registration," added Lee. "By preregistering online, that cuts down on some of their wait."
To complete registration, parents must set up an appointment with the Parent Central Services Office at 5668 Wickham Ave., by calling (270) 798-0674. Clerks there will authorize a permanent user name and password.
Registered individuals then may log on to www.fortcampbellmwr.com/cys and click the WebTrac icon or go directly to https://webtrac.mwr.army.mil/webtrac/campbellcyms.html. CYSS also has WebTrac access through its Facebook page.
Marie Matos maintains the monthly SKIES activities listing for Fort Campbell on WebTrac. As a parent, Matos sees many advantages to logging on.
"They can actually see the information [on the activities] before registration starts," Matos said. "If [a program] is already full you can still enroll and put your child on the waiting list."
Additionally, parents with children enrolled in on-post Child Development Centers can view their outstanding child care balances and pay their bills online with WebTrac.
"We get a lot of our payments online," Lee said.
For parents seeking hourly child care on post, WebTrac provides a list of available times and dates at installation CDCs.
"If there is a wait list, they can get on the waiting list for child care," said Audler.
WebTrac also makes end-of-the-year paperwork less taxing for parents needing a child care statement for the IRS.
"Normally, they would have to go to the center and someone would have to print out all of these reports," Lee said. "Now, they can do it themselves."
Fort Campbell served as a pilot installation for WebTrac, which kicked off 18 months ago. About 75 percent of eligible Army locations currently use the system.
"This is in line with the Army Family Covenant - trying to make it easier for parents as much as possible," Lee added.
Part of making it easier for Army Families is allowing WebTrac registration and records to transfer from installation to installation. To do this, Lee said, Families at another garrison need to make this transfer request at their current CYSS Parent Central Services' office. Upon arrival here, Families must complete the transfer process at Fort Campbell's CYSS Parent Central Services.
Since its debut, Lee and Audler said the number of Fort Campbell Family households using WebTrac more than doubled from February through May of this year. Users increased from 540 to 1,250 within that four-month period.
Visits to the site have increased dramatically, too. Registered users visited the site 1,579 times in February. Visits in July skyrocketed to 9,666 in July.
"[The site] has been growing over time," Audler said.
With increased usage, Lee and Audler anticipate WebTrac will offer more services to accommodate Fort Campbell Families.