AAFES working double time to correct inadvertent charges
Accounting and information technology specialists at AAFES are working to remedy a problem that happened Aug. 7-9 in exchange stores where the purchases of some customers were billed twice to debit or credit cards.

DALLAS (Army News Service, Aug. 13, 2010) -- Numerous transactions at Army and Air Force Exchange operations are experiencing a double whammy no one saw coming: a processing error resulting in duplicate charges on credit and debit card transactions.

"Shoppers who swiped their cards anytime between Aug. 7 and Aug. 9 at an AAFES facility are strongly encouraged to review their statements to see if they are impacted by this issue," said AAFES' Chief of Staff Col. Virgil Williams. "If a customer finds a billing anomaly, no action will be required on their part as we're working to correct inaccuracies on their behalf."

Scores of associates from AAFES' Information Technology and Finance and Accounting teams are working around the clock to remedy any and all erroneous charges created as a result of the processing error.

"We're putting all the resources we have towards doing the right thing for customers affected by this unfortunate turn of events" said Williams. "If there is an overdraft fee as result of a duplicate charge, we're going to fix it. Our priority is to take corrective action as quickly as possible and return customers' accounts to the exact state they were prior to this glitch."

The processing error that produced duplicate charges affected AAFES locations worldwide. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks.

"The timeline is subject to a number of variables," said Williams. "Regardless, we want exchange shoppers to know that every possible measure is being taken to eliminate any additional charges and rectify any concerns created as a result of this processing miscue."

Page last updated Fri August 13th, 2010 at 09:04