Strategic planning takes aim at services, delivery
August 11, 2010
CASEY GARRISON, South Korea - U.S. Army Garrison Red Cloud command and staff members gathered at Casey Garrison's Warrior's Club July 26-27 for a strategic planning session to improve, align and fully deploy the newly released Installation Management Campaign Plan in Warrior Country.
Directorate and special staff business and action plan development was one of the conference's primary goals. Garrison staff evaluated every IMCP performance objective and metric to ensure garrison resources and efforts focus on achieving the desired objective- fully supporting Soldiers, civilian employees and family members.
The Installation Management Campaign Plan released March 5 represents IMCOM's overall strategy for achieving its objective. That objective, according to the IMCP, states that Army installations are the Defense Department standard for infrastructure quality and are the provider of consistent, quality services that are a force multiplier in supported organizations' mission accomplishment, and materially enhance Soldier and Family well-being and readiness.
In essence, the IMCP provides the foundation and a road map for each Soldier, civilian employee and family member to understand their role in supporting the community. Through the IMCP, USAG Red Cloud delivers sustainable installation communities that enable strong Soldiers and resilient families for a mission-ready division and Army.
The campaign plan focuses garrison resources along six "lines of effort" to achieve excellence in the delivery of services and capabilities to all Red Cloud Garrison and Casey Garrison community members. The performance of these services and capabilities is measured in many ways.
One of the key measurements of the plan's success is the voice of the customer. Community members provide valuable customer feedback through systems such as the Interactive Customer Evaluation, known as ICE, or during face-to-face focus group sessions and community town hall meetings.
This customer feedback is important because it enables the garrison to respond to emerging community needs, or redesign or improve current service delivery. Simply put, relevant community feedback helps the garrison make the community a better place to live, work and play for everyone.
"The Strategic Planning Conference was a committed effort that will be extremely valuable in stimulating improvements in the quality of garrison services to the warfighter and our customer base," said Scott Louoverture, USAG Red Cloud's director of logistics.
Transformation within the garrison is fluid and dynamic and has become increasingly family-centric since tour normalization was introduced in Warrior Country. The IMCP enables garrison planners to focus on key areas to ensure a tour in Warrior Country is not only the best in Korea but the best in the Defense Department.
USAG Red Cloud will face some challenges in the coming six years, but the commander is confident his team is on the right track.
"I am happy to report the USAG Red Cloud team is well on its way, having successfully mapped out a solid, achievable plan to ensure the best possible service for our customers," said Col. Hank Dodge, Red Cloud Garrison commander.