Army uses one portal-of-access for counseling services, support
June 10, 2010
<b><i>Military OneSource applies concierge concept to its referral network of programs for service members</i></b>
SCHOFIELD BARRACKS, Hawaii - Soldiers and family members in Hawaii are now able to contact counselors at Military OneSource through a single portal-of-access.
The service provides access to confidential resources and referral support for military members and their families to improve the quality of their lives.
The single portal-of-access program is designed to guide a person to the most appropriate resources available on Oahu.
It provides immediate referrals of current services based on the individual's needs.
One could compare the service to a hotel concierge wherein appropriate services are referred and recommended individually to guests.
This concierge concept at Military OneSource might refer a person to the Schofield Barracks Health Center, Tripler Army Medical Center, Army Community Service or any number of service organizations on the referral list.
The services offered by trained professionals may include face-to-face counseling, online counseling, adult disabilities support and/or short-term health and welfare solutions.
The Military OneSource website offers other popular resources, including a monthly newsletter and a monthly communication plan, which is a popular interactive program.
The monthly activities calendar lists is loaded with fun activities and insightful information for the entire family, including summer vacation and travel planning, consumer awareness, change management, education, domestic violence awareness and holiday stress management.
The single portal-of-access program is just one of several community service provider programs supported by Pohai Pulama, or the Caring Circle.
In Pohai Pulama, key leaders in the Army family and the community come together to share information and work together to improve the wellness and resiliency of Soldiers and families.
They are committed to continually assessing the needs of Soldiers and families to bring more services to the forefront and make them more convenient, user-friendly and interactive.
Some of the local services recommended by Pohai Pulama include the Military and Family Life Consultant Program, which provides non-medical, short-term problem-solving counseling services that address issues from deployments and reintegration; Army Community Service programs, personal financial counselors; child and youth behavioral consultants; and Family Strong and chaplain services.
These are only a partial list of services and programs available to military families.
Call 800-342-9647 or visit <a href="http://www.MilitaryOneSource.com">www.MilitaryOneSource.com</a> to contact a counselor, 24 hours a day, seven days a week.