Red Cloud conducts workforce survey

By Jim CunninghamMarch 23, 2010

RED CLOUD GARRISON - A survey of Red Cloud Garrison's workforce conducted Jan. 28 through Feb. 10 indicates the command is more successful this year compared to last year's survey in most all areas. The only exception is the workforce still does not have a good understanding of the garrison's Strategic Plan and planning process.

Other key findings shows the command climate section of the results indicate a significant improvement, with positive response touching near 92 percent, showing a rise of 9 percent. The survey also reveals the most effective means to deliver Strategic Communications is face-to-face or e-mail. Results also indicated the workforce favors using the chain of command for feedback.

Out of 29 questions, 10 returned positive responses less than 90 percent. Questions asking if management recognizes excellence in customer service or has a high level of customer satisfaction returned results of 84 percent and 89 percent. The lowest positive returns were for questions asking if the Garrison Strategic Plan guides individual work efforts and if the respective directorates link their action plans to the Strategic Plan. Individual use returned 72 percent positive and directorates returned 77 percent positive.

When the workforce was asked how they rate their experience with different directorates, all gathered a rating of good among a field of choices ranging excellent, good, fair, and poor. The next largest ratings were in the excellent category. The survey shows a large margin of improvement and the garrison will continue to leverage town hall meetings to present relevant information to the community and workforce and to receive customer feedback. The survey will continue to be delivered on the internet and by hardcopy. Results were gleaned from 658 responses.

When comparing this most recent survey with surveys from the past two years, a significant positive change can be found regarding several key questions. The survey in 2008 found the workforce wanted more feedback regarding their need for town hall meetings. These meetings are now a quarterly reality rendering positive results.

To view the entire survey results, visit the Red Cloud homepage at http://redcloud.korea.army.mil/ at the Civilian Employment Satisfaction Survey Results link.