Stuttgart Housing Office takes two Army awards
U.S. Army Garrison Stuttgart Housing Office team member Christina Grote reviews a map of Stuttgart with customer Jim Libal. Besides making on-post arrangements, the office also assists community members who live off post. Photo by Hugh McBride

STUTTGART, Germany - The U.S. Army Garrison Stuttgart Housing Office recently earned two service-level awards.

Mary Scott, Stuttgart's chief of military housing, was selected as the Army's Senior Housing Manager of the Year, and the entire USAG Stuttgart housing team was honored as Outstanding Housing Team of the Year.

"I'm extremely proud of Mary Scott and our housing team," Col. Kenneth G. Juergens, USAG Stuttgart commander. "They have set the standard for customer service in our community, and their efforts have resulted in direct improvements to the quality of life of our community members."

"This team works together better than any team I've ever seen," Scott said. "They consistently come up with creative and innovative ways to do things - and [the Installation Management Command] is picking up on their ideas and spreading them throughout the Army."

The nomination packets submitted for Scott and the housing team placed a premium on effective communication and "above and beyond the call of duty" service. Highlights included the following:

Aca,!Ac To address an increased need for off-post housing (resulting from major renovation projects on area installations), the housing team initiated a campaign to solicit additional off-post listings and improve communication with host-nation landlords.

Aca,!Ac The housing team created a "Beautification Voucher Program" that allows on-post residents to enhance their homes with flowers and plants from local florists and nurseries.

Aca,!Ac Weekly staff meetings for each housing team and a monthly meeting for the entire housing operation enhance internal communication and improve teamwork and camaraderie.

"Ms. Scott's ability to empower her team members gives them a sense of pride and belonging," said Emma Watson, chief of the housing office's customer service branch. "She inspires us to look for ways to better serve our customers."

"We're not perfect," Scott said. "But our team cares deeply, and we're aiming for perfection."

Page last updated Thu May 3rd, 2012 at 13:04