SCHWEINFURT, Germany -- "We are committed to providing our Families a strong, supportive environment where they can thrive" -- From the Army Family Covenant

Capt. Joshua Buchanan and 1st Sgt. Billy Cook, the rear-detachment command team for the 1st Battalion, 2nd Infantry Regiment, "Black Scarves," surprised two employees of the USAG Schweinfurt housing division with battalion certificates of appreciation and commander's coins for their work with the battalion's families Tuesday.

"We just wanted to recognize two people that help out the Black Scarves a lot," Buchanan said, before honoring customer service representatives Wendy Finster and Hubert Roth in front of their colleagues.

"Every time we come over, you're very helpful and always with a smile on your face," he said, addressing Finster.

"I channel everything through Mr. Roth, because he's one of those helpful people in the Schweinfurt community," Buchanan said

Since the covenant was sealed in October 2007, Army leaders around the world and the employees who work with them have offered concrete and measurable support to the whole Army family.

"We are in the customer service business," said Drake Gibbs, director of the USAG Schweinfurt Directorate of Public Works, which includes the housing division. "And we're here to serve and proud to be acknowledged by the people we serve."

Especially when their Soldier is deployed, families face a number of challenges and know where to turn for help, according to Buchanan.

"They have these subject-matter experts in the community that they can go to and help them with the problems - and do it in a helpful positive way," he said. "It's something they're motivated to do, and that motivates us in turn - a cycle of giving."

Finster looks at herself as part of the Army family, she said.

"I think we're all one," she said of her approach to customer service.

"That's my thanks back. They become a friend, a brother, a sister. One family," she said.

Page last updated Fri July 22nd, 2011 at 12:16